Senior Business Services Manager (Operations)

Children and Family Court Advisory and Support Service

Hybrid

Expires: Expiring tomorrow

Full time

Job summary

We are recruiting for a Senior Business Services Manager (Operations) to lead and innovate our operational business services, supporting children, families, and the courts across England.

The office base is flexible for this role, however there is an expectation of frequent travel to offices across the country as required in order to carry out your duties.

Job description

Let us tell you a little more about the role…

As the national lead for operational business services, you will:

Oversee and develop business service teams, ensuring the efficient workflow of children’s cases from application to closure.
Lead the implementation of best-practice processes and systems, driving service efficiency and effectiveness.
Ensure excellent customer service is provided to all visitors at local offices.
Play a key role in strategic planning, performance analysis, and quality assurance.
Manage budgets (£2m–£5m), resources, and staff, fostering a culture of resilience, learning, and continuous improvement.
Champion the wellbeing, morale, and engagement of your workforce, ensuring alignment with Cafcass’s values and the Together framework.
Represent Cafcass at internal and external meetings, and act as deputy for the Head of Business and Family Support Services when required

Person specification

As the national lead for our Operational Business Services, you will have:

Degree-level education or equivalent professional qualification.
Extensive management experience in business services within a medium to large, ideally national, organization.
Proven ability to lead teams, manage budgets, and deliver business improvements.
Strong people management skills, including performance management and staff development.
Excellent interpersonal and communication skills, with the ability to build positive relationships and work collaboratively.
Analytical, creative, and proactive approach to problem-solving.
Commitment to equality, diversity, and the needs of children.
Willingness to travel across the UK as required.

Benefits

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

If and when you are ready to apply, our application process is straightforward and quick to complete. You don’t need to complete your application in a single visit, you can start it and come back and amend your responses / update your CV, just make sure you come back before the closing date to submit.

Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.

Closing date:

Sunday, 11th January 2026

Initial interview:

Monday, 19th January 2026 via Teams

Final Interview:

Friday, 23rd January 2026 at the Coventry Office

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

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