Senior Business Support Officer
Job summary
Serious and organised crime may feel far removed from our everyday lives, but it kills more people than all other national security threats combined. The NCA sits at theheart of the UK's response. We tackle those that pose the greatest risk to our safety and security. We operate proactively at the high end of high risk, undertaking investigations to bring offenders to justice.
The NCA has a wide remit and we are looking for committed individuals to join us in a Business Support capacity, to provide vital administrative and professional expertise across all departments in the NCA.
This role is an exciting opportunity to become a vital member of one of our teams you will gain vast knowledge and experience with no two days being the same.
*** Please note candidates will be posted to different commands within the agency and some may be exposed to child sexual abuse and exploitation material. Business areas candidates will be posted to are : International, Intelligence, Strategy, Investigations, UK Financial Intelligence Unit, National Economic Crime Centre, Joint International Crime Centre, Corporate Business Services, Integrated protective Security, Human Resources and Threat Leadership. For further information on each team please refer to the attached document at the bottom of the advert ***
Job description
You will manage a team responsible for providing business support and governance to operations, corporate and central service functions and contribute towards the achievement of the strategic objectives of the National Crime Agency (NCA). To develop, implement and improve core delivery functions and support services. Along with supporting the development and implementation of strategy and policy.
There are business support roles within our operational and capabilities(non-operational) functions. The Business Support role is a great way to explore an area of business you are most interested in and acting as a Single Point of Contact for them, becoming an expert within the designated business. We appreciate candidates will have preferences in different business areas and will be considered in the broadest sense across the agency. The location and preferences available are clearly set out in the Application Process section should you choose to specify.
Please Note: Security Vetting requirements - To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and for some roles achieve DV clearance within the first 12 months in post. In some cases DV may be required on entry.
Duties and Responsibilities
Manage a Team - Manage a team supporting the business through policy development, planning, performance, service delivery and governance.
Manage Resources - Manage and direct resources to ensure work is completed within agreed timescales/financial constraints and quality standards, in line with Agency policy.
Supervise Administration - Supervise the research, development, collation, co-ordination and dissemination of management information including policy, reports, briefings, business plans risk registers, presentations and web based communications as appropriate
Manage Case Management - Manage/supervise case management, planning activity or campaigns (as appropriate).
Develop and Manage Processes - Develop policy, reports, procedures and manage/monitor data systems across business areas.
Provide Advice and Support - Provide managers and officers with advice, guidance and support as and when needed.
Manage Data Governance - Supervise the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with Agency policy.
Work with external and internal stakeholders - Work with government departments, statutory bodies, private organisations, academia and industry (as appropriate) and attend working groups, government committees / meetings (as required).
Conduct PDS - Set SMART objectives, have regular 1-1's with officers and complete PDS process in line with NCA Policy and deadlines.
Training - Induction training and informal coaching as required, depending on the experience level of the team. Facilitating opportunities for continuous development.
Performance Management - Manage issues relating to the performance and conduct of officers in line with Agency values/policy.
Person specification
Skills, Knowledge and Experience
Manage People Performance - Set clear expectations for the team(s), using feedback and coaching techniques as part of regular performance conversations, recognising good performance and promptly addressing both poor performance and poor behaviours.
Prioritising personal and professional development - Ensure regular development discussions happen within the team(s), empowering everyone to own their personal development plan and access formal and informal learning opportunities to maximise individual effectiveness.
Managing challenging and sensitive communications - Recognise situations that are likely to lead to conflict or tension within the team(s), confidently approaching these sensitively and with compassion to identify early resolutions.
Purposeful - Thinks and works strategically and systematically, leading and supporting as required, respecting the drivers of culture and team values - creating the connection between work and citizen outcomes.
Business and Risk - Balances priorities across managing operations, finances, risks, experimentation and resources.
Transformation - Drives and leads change through people, by balancing what is known and controllable, embracing uncertainty with positivity and a growth mindset. Anticipates, adapts and reacts to new and changing dynamics - looking externally to bringing in new ways of thinking to deliver positive citizen outcomes.
Coaches Others - Listens and questions others effectively, to help them visualise and consider how they can best achieve their objectives.
Provides Mentorship - Acts as a role model - encouraging growth in others by sharing knowledge and experience.
Manages Resources - Effectively manages demand on a service or team by planning and allocating the resource to deliver a high level of service and value for money and meet changing business and environmental needs.
Focus on the right outcomes - Understands the wider business, its remit and goals and remains focused on the right outcome for the business, rather than individual needs or goals.
Information Management - A good understanding of information management
Legislation - Awareness of legislation affecting NCA activity
Data Analysis - Experience of analysing data, information and statistics from a range of sources.
Entry Requirements
As part of the application process, you will be required to complete an online situational judgement test. This test will assess the following criteria:
1. Experience of developing and maintaining stakeholder relationships to achieve joint goals.
2. A good understanding of how to handle sensitive data and information or intelligence, including relevant data protection considerations.
3. Experience of prioritising and managing competing demands in a fast-paced environment with responsibility for team outcomes.
You will be expected to achieve a minimum of 80% in order to meet the eligibility for the role. Candidates who do not complete the test or achieve the pass rate will be rejected and the rest of the application will not be assessed.
Candidates will receive a link to a timed online test and instructions once they have submitted an application and the advert has closed. The test link will be sent to the email address registered on your account. Please note: You will be permitted to complete the test once; any duplicate attempts will not be assessed and your first attempt will be considered.
For Guidance please see the document attached at the bottom of this advert.
Any applications from candidates not meeting this eligibility criteria will not progress.Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- Analysing information from different sources and presenting to stakeholders form different backgrounds
- Building and maintaining effective stakeholder relationships
Benefits
Alongside your salary of £45,326, National Crime Agency contributes £13,130 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How we will assess you
Your application will be assessed against the following:Technical - this will be assessed by 250 word examples on:- Analysing information from different sources and presenting to stakeholders form different backgrounds
- Building and maintaining effective stakeholder relationships
- Experience of leading and managing a team to deliver company objectives.
- Experience of identifying and managing risk.
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Analysing information from different sources and presenting to stakeholders form different backgrounds .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Delivering at Pace
- Making Effective Decisions
- Analysing information from different sources and presenting to stakeholders form different backgrounds
- Building and maintaining effective stakeholder relationships
- Experience of leading and managing a team to deliver company objectives.
- Experience of identifying and managing risk.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Eligibility, Pre-Employment Check and Vetting
Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled. If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.Security and Vetting
People working with government assets must complete baseline personnel security standard checks.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.Vetting requirements - SC Enhanced
Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve DV Enhanced clearance within the first 12 months in post. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.Failure to meet the residency requirements will result in your security clearance application being rejected.If you fail to obtain the increased clearance within 12 months of starting, your contract of employment is at risk of termination.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : central.recruitment@nca.gov.uk
- Email : central.recruitment@nca.gov.uk
- Telephone : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Attachments
Team Overview - Business Support (1) Opens in new window (pdf, 1748kB)Online Test Guidance Opens in new window (docx, 82kB)Salary range
- £45,326 per year