Senior Business Support Officer - Parking Services

Fixed Term Contract - 2 Years (Funded Post)

Are you an experienced administrator who enjoys solving problems, analysing information and delivering excellent customer service? Do you want to play a key role in supporting one of the Council's high-profile frontline services?

We're looking for an experienced and motivated Senior Business Support Officer to join our Parking Services team and play a key role in supporting the effective operation of parking, enforcement and car park services across the borough.

As Senior Business Support Officer, you will work closely with the Parking Services Operations Manager, where you will be responsible for providing high-level administrative, operational and customer support across the Parking Services function. You will be responsible for a varied portfolio of work that includes financial reconciliation, performance reporting, system administration, contract support, customer enquiries and operational coordination.

We are looking for someone who has:

• Significant experience in an administrative or business support role.
• Confidence in handling complex customer enquiries and resolving issues professionally.
• Experience using databases, case management or financial systems.
• Strong analytical skills, with the ability to interpret data and identify trends.
• The ability to produce accurate work and can effectively manage competing priorities.
• GCSE English and Maths (Grade 4/C or above) or equivalent qualifications.
• Excellent written and verbal communication skills.

Experience within a local authority, parking or enforcement environment would be advantageous but is not essential.

Why Join Us?

This is an excellent opportunity to build on your existing skills, broaden your experience and contribute to the continuous improvement of an important customer-facing service. You'll be part of a supportive team committed to delivering efficient, responsive and high-quality services for residents, businesses and visitors across Solihull.

We are also able to offer our employees:

• Generous annual leave entitlements.
• Flexible working options including hybrid working.
• A Flexitime scheme.
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
• Family and carer-friendly policies.
• Access to the Local Government Pension Scheme.
• Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.

To apply, please click on the link below and make sure your application is in your own words and reflects your own personal experiences.

If you have a specific question regarding this post, please contact Krissy Coley Parking Services Operations Manager at kcoley@solihull.gov.uk

Closing date: 8 November 2026

Please be advised that should we receive a sufficient number of applications, we reserve the right to close this vacancy prior to the advertised closing date. We therefore encourage early submission of your application to avoid disappointment.

Interviews will be held Thursday, 19 November 2026

Please note CV’s will not be accepted for this role.

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.