Senior Debt Delivery Manager
Job summary
Senior Debt Delivery Manager
£78000 per annum
Bedford
Permanent
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Senior Debt Delivery Manager. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
In this role, you’ll have the opportunity to lead the delivery and performance of outsourced national and community-based debt advice services, ensuring our grant and contract-funded partners deliver excellent support to clients and that value for money is achieved across the portfolio. You’ll also shape how we build and maintain strong, effective relationships with our partners, while guiding and developing a team of grants and contracts managers to perform at their best.
You’ll join a team that’s passionate, collaborative, and driven by the belief that advice and support during financial distress should be something everyone can access.
Job description
What You’ll Be Doing
The Senior Debt Delivery Manager will lead a team of grant and contract managers, and will be responsible for:
- Leading the performance and delivery of a portfolio of grants and contracts, ensuring high‑quality debt advice services and strong value for money across community and national providers.
- Managing, developing, and motivating a team of Grants and Contracts Managers, setting clear strategic objectives and ensuring these align with the Money and Pensions Service’s priorities.
- Overseeing the full lifecycle of grants and contracts—including mobilisation, delivery, performance management, and exit—while ensuring compliance with procurement rules and best practice through close collaboration with commercial, finance, and other partners.
- Monitoring partner performance against KPIs and contractual commitments, acting as an escalation point, driving improvements, and maintaining strong, effective relationships as a trusted “critical friend.”
- Managing portfolio budgets, identifying and addressing risks of underspend or overspend, and securing funding and approvals for agreement variations, extensions, and renewals through robust business cases.
- Supporting continuous improvement and the commissioning of new services, providing subject matter expertise and working across functions to ensure services evolve in line with client needs.
- Leading partner engagement activity, including networking and knowledge‑sharing forums, and contributing to directorate strategy, business planning, and future service design.
Person specification
What You’ll Bring
To be successful in this role, you’ll need:
Essential:
- Significant experience of service operations in an insourced or outsourced capacity.
- Experience of managing high value grants or contracts.
- Significant experience managing key relationships with external partners.
- Strong analytical skills, able to understand complex data, produce reports and make recommendations to senior stakeholders.
- Strong financial acumen.
Desirable:
- Broad understanding of debt advice and experience of managing debt advice services.
- Line management experience.
- Relevant Contract Management/Grant Management qualification is desirable but willingness to attain one is essential.
Benefits
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
What We Offer
- 30 days’ annual leave plus bank holidays
- Pension (2:1 matched contribution up to 10%)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results. Our colleagues currently attend the Bedford office a minimum of two days per month and as needed. You’ll also need to be able to travel to visit our delivery partners across England.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
Our Recruitment Process
We keep things simple, fair, and transparent:
Stage 1: Application review – please submit a CV and covering letter outlining your motivation for applying for the role and highlighting suitability. Your application will be assessed by one of our Talent partners.
Stage 2: Telephone Interview (up to 30 mins)
Stage 3: Interviews to take place on April 16th or 21st in our Bedford office. Consisting of a presentation followed by competency and scenario-based questions.
Everything we do aligns with the Civil Service Commission’s Recruitment Principles.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01119
Close Date: 29/03/26
Feedback will only be provided if you attend an interview or assessment.
Security
People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Nick Heron
- Email : nicholas.heron@reed.com
Recruitment team
- Email : nicholas.heron@reed.com
Salary range
- £78,000 per year