Senior Employee Experience Manager

Job summary

Senior Employee Experience Manager

£90,000 per annum

Bedford

Permanent

Hybrid Working

Join the Money and Pensions Service (MaPS) as our Senior Employee Experience Manager and play a pivotal role in embedding the leadership ecosystem, strengthening performance and shaping what it truly feels like to work here. This is a high-impact opportunity to help make leadership and employee experience more consistent, meaningful and effective across the organisation.

Why This Role Matters

This role exists to make a noticeable step change in how leadership and employee experience are felt at MaPS. You will lead the embedding of the People Story, Leadership Competency Framework and People Leader Playbook so they become part of how MaPS works day to day, not something we launch and move on from.

You will provide senior leadership across the Employee Experience team, bringing together engagement and colleague voice, performance, learning alignment, inclusion and wellbeing into one joined-up system. Working closely with senior leaders and People & Culture colleagues, you will help ensure colleagues experience a coherent, practical and credible offer.

Key areas of focus include embedding the leadership ecosystem, strengthening objective setting and performance conversations, stewarding the lived employee value proposition, managing external partners effectively, identifying experience friction points early and using meaningful insight to track progress and inform action.

Job description

To be successful in this role, you’ll need strong experience in employee experience, leadership and organisational development, with the credibility to influence senior leaders and the practical focus to embed change into day-to-day ways of working.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring – for colleagues and the communities we support
• Connecting – building supportive, positive relationships
• Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

Person specification

Essential

• Significant experience leading employee experience, leadership and/or organisational development work, with a track record of embedding approaches into business-as-usual systems rather than just creating frameworks.
• Strong people leadership and line management experience, with the ability to raise standards through clarity, coaching and prioritisation.
• Credibility with senior leaders and the ability to influence and challenge constructively to improve leadership practice and colleague experience.
• Experience managing external partners or suppliers against clear outcomes, pace and value for money while building internal capability.
• Strong systems thinking, with the ability to connect leadership expectations, performance, learning, inclusion and employee experience into one coherent offer.

Desirable

• Experience embedding leadership or performance ecosystems at enterprise scale.
• Experience using engagement or employee experience insight to drive targeted improvements, not just reporting.

Benefits

• 30 days’ annual leave plus bank holidays
• Pension contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

• Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
• MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.

Job Reference: MaPS01196

Close Date: 07/06/2026

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We keep things simple, fair, and transparent:

Step 1: Submit Your Application

Open: 20/05/2026 , Deadline: 07/06/2026

To apply, please submit the following documents:

1. Your most up-to-date CV
2. A cover letter (maximum 1,000 words). Please structure your cover letter in two parts:

• Part 1 – Motivation and fit
  Explain why you are interested in this role and how your experience and values align with it.
• Part 2 – Essential Criteria
  Using the Essential and Desirable Criteria, provide concise examples that demonstrate your judgement, level of responsibility and impact.

Step 2: Telephone Interview

Between 20/05/2026 – 10/06/2026

If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:

• Discuss your experience in more detail
• Learn more about the role and our organisation
• Ask any questions you may have

Step 3: Final Stage Interview

Hosted Week Commencing 29/06/2026

Successful candidates from the telephone interview will be invited to attend an in-person interview in our Bedford office

This stage will consist of:
• A short presentation and discussion, followed by
• A structured interview

Together, these will explore how candidates apply their experience, judgement and skills to scenarios relevant to the role.

We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : sophie.rigney@reed.com
• Email : sophie.rigney@reed.com

Recruitment team

• Email : sophie.rigney@reed.com