Senior Event Operations and Front of House Manager, No10 North

Job summary

The Prime Minister’s Office enables the Prime Minister to deliver the Government’s overall priorities and to communicate the Government’s policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switchboard and Custodians, to the Events & Visits team and the Private Office support; the diverse No10 team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.

Job description

To manage and deliver event and hospitality operations at No10 North, ensuring visitors, stakeholders and staff receive a professional, welcoming and well-managed experience and that events and activities are planned and delivered to a high standard.

The role is responsible for leading and executing the operational delivery of the No10 North events programme, hospitality, visitor management, and supporting the day-to-day operation of the office. The postholder will support ministerial visits, stakeholder engagements and events, while ensuring No10 North remains operationally ready and maintained to a high standard.

Whilst the role has significant responsibility for leading the delivery of the No10 North events programme, it is also a highly practical, hands-on role. The successful candidate will be expected to contribute across all aspects of the operation, from coordinating high-profile stakeholder events through to supporting the day-to-day visitor and hospitality experience. No task is too large or too small in ensuring No10 North operates effectively and delivers an exceptional experience for visitors and stakeholders.

The postholder will be the primary Front of House and event operations presence at No10 North and the key contact for hospitality, visitor experience and on-site event delivery. They will play an important role in representing the Prime Minister's Office in Manchester and ensuring activity at No10 North is delivered to the highest standard.

The postholder will also provide direct support to the Prime Minister and senior leaders while working at No10 North, responding to ad hoc requests and ensuring requirements are met in a professional, discreet and timely manner.

This role is currently based at No10 North, Heron House, 1 Lincoln Square, Manchester. There will be opportunities, subject to business need, to work from Downing Street. The role will relocate to the long term No10 North Manchester site.

Events Operations

• Take a leading role in organising ministerial events held at No10 North, including roundtables, bilateral meetings and intimate receptions.
• Coordinate access and booking requests as part of the wider No10 event programme.
• Liaise with relevant teams across No10 and other government departments to plan and deliver high-quality events, that meet a wide range of objectives including visual communications. Coordinate room layouts, AV requirements and event logistics.
• Commission, compile and manage guest lists for events working in partnership with teams within No10, other government departments and external organisations.
• Work closely with security colleagues, suppliers and partners to ensure events run smoothly.
• Devise creative options to link with and support the wider No10 events programme.
• Support the wider No10 Events and Visits Team as required.
• Assist with the preparation of No10 North for high-profile visits and engagements.
• Support media activity in No10 North including supervising visiting media.

Front of House and Visitor Experience

• Manage the day-to-day front of house operation at No10 North.
• Welcome visitors and stakeholders to the office, ensuring a professional and positive experience.
• Manage visitor arrivals and reception processes.
• Act as the first point of contact for visitors, guests and office enquiries.
• Ensure reception, meeting rooms and visitor areas are maintained to a high standard.
• Support the Prime Minister and senior leadership team during visits to No10 North, responding to ad hoc operational and hospitality requirements.
• Support visits by Ministers, senior officials and external stakeholders.
• Develop and maintain visitor management procedures and guidance.
• Promote a professional, welcoming and inclusive environment for all visitors and staff.

Operations and Facilities Management

• Support the day-to-day running of the No10 North office.
• Liaise with facilities management providers, contractors and suppliers.
• Ensure meeting spaces, hospitality areas and office facilities remain operational and maintained to a high standard.
• Support compliance with health, safety and security procedures.
• Lead on the ordering and procurement of office and hospitality supplies.
• Support supplier management and budget monitoring activities.
• Contribute to business continuity and operational resilience planning.
• Identify opportunities to improve operational efficiency and visitor experience.
• Act as the local point of contact for facilities, maintenance and workplace services activities.

Hospitality

• Coordinate hospitality requirements for meetings, visits and events.
• Prepare and serve refreshments for ministerial and senior stakeholder meetings.
• Liaise with catering providers and hospitality suppliers.
• Ensure hospitality is delivered to a high standard and represents value for money.
• Manage hospitality supplies and stock levels.
• Lead procurement activity for hospitality requirements where appropriate.

Due to the nature of the Prime Minister's Office, this role is highly varied, and no two days are the same. Whilst this document outlines the main responsibilities of the role, the postholder will regularly be required to respond to emerging priorities, support ad hoc requests and undertake additional duties as required. A flexible, solutions-focused approach and a commitment to maintaining smooth operational delivery are essential.

Person specification

Essential Skills & Experience

• Experience delivering excellent customer service within a hospitality, events, visitor experience or operational environment.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent communication and interpersonal skills.
• Ability to build positive working relationships with a wide range of stakeholders.
• Strong attention to detail.
• Ability to remain calm and effective under pressure.
• Experience of working independently and taking ownership of tasks and priorities.
• Experience of coordinating multiple activities and delivering successful outcomes in a fast-paced environment.
• Ability to exercise sound judgement and respond effectively to changing priorities.
• A flexible approach to work, including occasional evening and weekend commitments.

Desirable Skills & Experience

• Experience supporting high-profile visits, events or senior stakeholder engagements.
• Experience of facilities, venue or office management.
• Experience of procurement, supplier management or contract management.
• Experience of project or event management.
• Experience working in Government, the public sector or other high-profile operational environments.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £49,458, Cabinet Office contributes £14,327 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Application process

Please include a CV and a personal statement (750 words max) to explain how your skills and experience make you a suitable candidate for the role.

Further details around what this will entail are listed on the application form.

CV and Personal Statement will be assessed against the Success Profiles Framework.

Selection process

Candidates successful at sift will be invited to a Behaviour and Strength based panel interview.

Expected timeline (subject to change)

Expected sift date – October

Expected interview date/s – October/November

Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via cabinetoffice.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk

A reserve list will be held for a period of 12 months, from which further appointments can be made.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : No10 Recruitment
• Email : No10Recruitment@no10.gov.uk

Recruitment team

• Email : cabinetofficerecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : cabinetofficerecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk/.

Attachments

Cabinet Office Employee Offer Opens in new window (pdf, 302kB)Cabinet Office Terms and Conditions - External 2025-02-20 Opens in new window (docx, 83kB)