Senior Facilities Management Delivery Lead (North)

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Customer Services Group is an important operational arm of the Home Office, responsible for delivering a wide range of public services that support the UK’s economy and cultural life. Our work spans the administration of passports, citizenship, civil registration, and visas, as well as managing asylum applications, support and accommodation, along with resettlement and returns.

Asylum Support, Accommodation and Resettlement (ASAR) is responsible for accommodating and supporting asylum seekers as well as placing refugees and asylum-seeking children across the UK, in partnership with private sector accommodation providers, local authorities and other delivery partners through a number of arrangements. This area is a fast paced and politically sensitive environment.

The Estates & Property team plays a vital role in enabling the Home Office to meet its statutory responsibilities by supporting the delivery of non-detained accommodation across the UK. We manage one of the most varied and complex estates in government, working in a fast-paced and operationally critical environment.

Our team provides specialist support services across asylum accommodation, including facilities management, health and safety, and fire safety. We are committed to developing our people, offering clear career pathways, structured learning and opportunities to build specialist expertise within a supportive and inclusive culture.

Job description

As Senior Facilities Management Delivery Lead, you will be responsible for overseeing the delivery of hard and soft facilities management services across a regional portfolio of buildings. You will work closely with commercial partners and internal stakeholders to ensure properties are safe, compliant and well maintained — directly supporting the wellbeing of residents and the effective operation of essential public services.

This is an opportunity to make a visible difference, lead others and develop your career within one of the largest and most complex estates portfolios in the public sector.

Key Responsibilities

As Senior Facilities Management Delivery Lead, you will:

• Ensure the provision of high-quality and consistent communication with key stakeholders, supporting and guiding team members to deliver clear, professional engagement.
• Lead and manage the day-to-day performance of the regional FM team, ensuring the successful delivery of services across a changing portfolio of properties and maintaining a visible presence with a proactive local interface with hard and soft FM suppliers.
• Support and direct the team to ensure the seamless resolution of day-to-day issues, including providing emergency call-out coordination where required.
• Oversee and quality-assure management information produced by the team to support effective management of the estate and supplier performance.
• Identify risks within service delivery and work with the team to implement mitigating actions, providing timely escalation where necessary to minimise business and operational risk.
• Lead and support the team’s contribution to the planning and delivery of targets and objectives in order to meet Home Office Estates targets and priorities.
• Represent and support the team through active attendance and participation in supplier contract performance meetings, as required.
• Ensure the team undertakes effective audit, assurance and validation activities, drawing on reports from the Contracts Management team and physical inspections.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Travel

Due to the nature of the work, there will be some travel, with driving being a key requirement for this role.

Person specification

Essential Criteria

We are looking for candidates who can demonstrate:

• Experience working in property or facilities management, with knowledge of asset management, maintenance, customer service and supplier management.
• Proven experience managing external facilities management providers, covering both hard and soft services.
• A commitment to professional development, with evidence of continued learning in property or facilities management.
• Strong communication skills, with the ability to build relationships and influence at all levels.
• The confidence to explain and support decisions clearly, using evidence and sound judgement.
• An analytical approach, with the ability to interpret information from multiple sources to inform actions.
• Leadership skills, with the ability to motivate others and drive high-quality outcomes in a complex environment.

Driving Licence

Due to the nature of the work and/or the geographical area, driving is a key requirement for this role. Applicants must have a full valid UK manual/automatic driving licence.

Desirable Criteria

• Have IWFM (Institute of Workplace and Facilities Management) level 5 or achieve within 24 months of appointment / Member of a relevant Facilities Management professional organisation (e.g. RICS, IWFM.)
• Health and Safety qualification or willing to work towards within 24 months of appointment.

Licences

Applicants must have a full valid UK manual/automatic driving licence.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Focus
• Application of Knowledge and Expertise

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

1. Application – by 2nd February 2026

As part of the application process, you will be asked to complete:

• CV
• Personal Statement (maximum 1000 words).

Your CV should consist of your career history, qualifications and skills/experience, including any key achievements in each role. Your CV will be scored against the experience required for the role as noted within the essential criteria.

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

2. Sift – week commencing 9th February 2026

The sift will be held on the Personal Statement and CV.

3. Interview – week commencing 2nd March 2026

If you are successful at sift stage, you will be invited to an interview that will be Technical Skills based questions / Behaviours based questions.

The interview will take place via Microsoft Teams.

For guidance on the Technical skills, please refer to the Government Property Profession Career Framework.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

You will only be able to select a single location preference so please ensure this is a location that you are prepared to travel to. If you are offered a role at your preferred location and you decline, your application will be withdrawn.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is Basic Further details are included in the Notes to Candidates.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : horccampaignteamhmpoandukvi@homeoffice.gov.uk
• Email : horccampaignteamhmpoandukvi@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)Home Office Candidate_Information_v15_DECEMBER_2025 Opens in new window (pdf, 429kB)