Senior Home Support Assistant

Job Title: Senior Home Support Assistant
Grade/Salary: Grade D – SCP 9 – 11 (£28,153 - £32,046)
Contract Type: Permanent – No Sponsorship available
Location: Smethwick
Hours per week: 37 Hours

Make a Real Difference Every Day!

Are you passionate about delivering high-quality care and supporting others to be their best? Are you looking for an opportunity to take the next step in your career and help lead frontline teams in a rewarding and fast-paced environment?

Join the STAR Reablement Service and play a key role in helping people regain and maintain their independence within their own homes. As a Senior Home Support Assistant, you will be an experienced role model, supporting colleagues, maintaining quality standards and helping deliver outstanding outcomes for the people we support.

At Sandwell Council, we believe in empowering people to live independently for as long as possible. You'll work alongside dedicated colleagues who are committed to making a positive difference every day.

About the Role

• As a Senior Home Support Assistant, you will provide day-to-day support, guidance and leadership to frontline staff while continuing to maintain a visible presence within service delivery.
• You will help ensure care and support is delivered safely, effectively and in line with reablement principles. Working closely with Reablement Supervisors, Trusted Assessors and Managers, you will support staff development, monitor quality standards and contribute to continuous service improvement.
• This is an exciting opportunity for someone who enjoys coaching others, promoting best practice and helping teams achieve positive outcomes.
• This is more than a care role. It's an opportunity to influence practice, support colleagues, and help shape the future of the STAR Reablement Service.
• You'll play an important part in ensuring our teams deliver safe, effective and person-centred support while helping people achieve greater independence and improved outcomes.

What You’ll Do

Your key responsibilities will include:

Supporting and mentoring Home Support Assistants.

• Acting as a role model for high-quality practice.
• Carrying out observations, competency checks and staff support visits.
• Assisting with induction and development of new staff.
• Supporting the delivery of person-centred reablement services.
• Monitoring and promoting safe working practices.
• Assisting with audits, quality assurance and compliance activities.
• Supporting effective communication between operational teams.
• Responding to changing operational demands and service priorities.
• Promoting excellent customer service and positive outcomes for service users.

About You

You will bring:

• Experience of working within health, social care or reablement services.
• A passion for supporting people to maximise their independence.
• Excellent communication and interpersonal skills.
• The ability to motivate, coach and support colleagues.
• A good understanding of safeguarding, dignity and person-centred care.
• Strong organisational and time management skills.
• The ability to make sound decisions and work effectively under pressure.
• A flexible and proactive approach to problem solving.
• Confidence using electronic recording systems and Microsoft Office applications.
• Must Drive and have access to a vehicle

Desirable:

• Previous experience in a senior or supervisory role.
• Experience undertaking staff observations or competency assessments.
• Knowledge of reablement principles and outcome-focused support planning.
• Experience supporting quality assurance or audit activity.
• Medication administration experience and relevant training.

Why Work With Us?

We offer a competitive and rewarding package including:

• Access to our award-winning employee benefits scheme — discounts on retail, gyms, cinema, and more!
• A strong focus on health and wellbeing to support you inside and outside of work.
• Opportunities for ongoing learning and career development.
• Generous annual leave entitlement.
• Salary sacrifice schemes for cars and bikes.
• Membership in the local government pension scheme.
• Confidential free counselling services to support your mental health.

How to Apply

For more information, please contact Sheona_grey@sandwell.gov.uk

If you are interested in the role and would like to learn more about STAR Services, we are offering an Open Morning for candidates on Friday 29 October 2026 between 9am and 12noon. Please visit at any time during this open morning. Independent Living Centre,
100 Oldbury Rd, Smethwick, B66 1JE.

Please note: We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment. When applying, please refer to the supporting documents attached.

If you require any assistance with your application or experience difficulties applying, please contact our Resourcing Team on 0121 569 3300 or email hr_resourcing@sandwell.gov.uk

Find out more about working with Sandwell Council, our recruitment process, and benefits here: https://www.sandwell.gov.uk/counciljobs

Learn about our One Team Framework: Values and Behaviours here: https://www.sandwell.gov.uk/council/values-behaviours

Discover more about Adult Social Care at Sandwell:
https://www.sandwell.gov.uk/WeAreSandwell/asc/working-adult-social-care