Senior Interaction Designer (Ref: 22353)

Job summary

This position is based Nationally

Job description

Pay Band: Grade 7

Job Title: Senior Interaction Designer x 5

Location:London / National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term:Permanent

Interview:Video conference via Teams

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centred Design job family and is an Interaction Design role at Senior Interaction Designer level.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As a senior interaction designer, you will design accessible and impactful services and products for HMCTS. You’ll be a part of advancing our approach, helping to grow our design culture, coaching junior and mid-weight members of the team, and partnering with and inspiring our stakeholders.

The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As an interaction designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.

Key Responsibilities:

As a Senior Interaction Designer, you will:

• Work with service managers and product owners to develop design concepts

• Have responsibility across complex services

• Help set direction and embed good practice within teams

• Make important decisions based on research and understand how this research impacts others

• Analyse and interpret user needs and business objectives in highly complex service areas

• Lead on design concepts that help reimagine how services can be delivered end-to-end

• Ensure services are designed with inclusivity and accessibility in mind

• Lead on design workshops and design sprints with the team, senior stakeholders and users

• Rapidly design and test digital prototypes with users

• Work across multiple projects and teams to ensure consistency and continuity between products and services that must work together

• Work with technical roles to promote an outcomes-led approach to designing services that consider technical feasibility and how to address technical challenges

• Develop and maintain design standards and a pattern library, ensuring patterns and components are consistent, accessible, and easy to use across our digital products and services.

• Train, mentor and line manage other designers

• Take a lead in growing and advancing our Design Community of Practice, including recruitment and onboarding new team members and developing design best practice.

• Contribute to shaping the structure of the design team and the roles required to enable the team to scale.

Skills & Experience:

To be successful in this role, you’ll need:

• A track record in designing and developing workable prototypes in low, medium and high fidelity to meet user needs for digital services

• Experience working collaboratively in fast-paced agile teams

• To get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting

• Knowledge of agile ways of working and user-centred interaction design

• To be comfortable working autonomously to help key stakeholders such as judges, operational leaders, service managers and programme directors understand the importance and value of a user-centred approach to designing services

• Excellent presentation skills with experience presenting prototypes and deliverables to business leads and stakeholders

• To keep up to date with the latest interaction design standards and practices, ensuring that our solutions respond accordingly

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

• Experience – As demonstrated in your application form. In the event of a high number of applications, we will conduct a pre-sift on your CV. Should you reach the benchmark for the pre-sift you will progress to a full sift.

• Behaviours –You will be required to provide evidence of the following key behaviours at G7 Level.You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)

• Making Effective Decisions

• Changing and Improving

• Seeing the Big Picture

• Communicating and Influencing

• Presentation - You will be required to prepare a short presentation. Details will be provided 5 working days before your interview.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Seeing the Big Picture
• Communicating and Influencing

Benefits

Alongside your salary of £58,511, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/22353?entityId=22353