Senior IT Service Manager (Enterprise Service Portfolio)
Job summary
We are seeking a Senior IT Service Manager (Enterprise Service Portfolio) to lead an experienced and highly motivated team. In this role, you will further develop your service management expertise, join a team which is industry-leading in the adoption of agile principles in service management practices, and have the chance to nurture talent and grow a highly performing team. You will play a key part in shaping delivery and deliver change in working practices and organisation.Job description
In this role, you will provide leadership to the IT Service Management Centre within Transformation and Technology, setting the agenda and creating a supportive environment where staff can contribute and challenge ideas. You will ensure teams meet organisational standards, oversee IT Service Management governance, and foster an inclusive, Agile workplace. As part of the IT Services Management team, you will promote a service improvement culture and maintain strong relationships with senior stakeholders.Person specification
To be successful in this role you will have ITIL V4 Foundation or V3 and willing to complete the V4 foundation once in post.
You will have experience of:
- Demonstrable experience of working within an acknowledged Service management framework, ITIL Service Management Framework preferred.
- Experience of leading teams to maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of service management issues which arise in connection with any IT Service.
- Proven experience of reviewing service metrics and key performance indicators to identify the success of the services being utilised and underpinning ways of working.
- Ability to champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services
- Ability to communicate effectively with senior leaders to influence strategies and achieve desired outcomes.
- Creating an inclusive environment where new processes or procedures based on analysis of performance are introduced.
- Using financial budgeting and accounting data to achieve outcomes. (up to £2m annually).
- Proven experience of building strong working relationships with a wide range of senior internal and external stakeholders.
- Embraces change and is able to adapt ways of working to deliver value early.
- Thought leadership in Service management, leading transformational activity to change operational ways of working, and / or influencing cultural change.
- Demonstrable experience of working within an acknowledged Service management framework, ITIL Service Management Framework preferred.
For more information about the role, please see the attached job description.
Qualifications
Do you have ITIL V4 Foundation or V3 and willing to complete the V4 Foundation once in post?Benefits
Alongside your salary of £61,923, HM Land Registry contributes £17,939 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- We have integrity – we value honesty, trust and doing the right thing in the right way.
- We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
- We are professional – we value and grow our knowledge and professional expertise.
- We give assurance – we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
How to Apply
Please complete the qualification question:
Do you have ITIL V4 Foundation or V3 and willing to complete the V4 Foundation once in post?
If you answer no, your application will stop here.
Then please complete your CV to include your work history and qualifications. We will be scoring your CV against the technical criteria and all of the essential experience in the Job Description.
Complete the Personal Statement section:
- Please provide a statement of no more than 250 words describing how you have led a team through an operational change to realise a tangible business benefit. Your response should highlight the key challenges encountered during the change process and explain how you engaged, supported, and brought your team with you throughout the journey.
Please review your application form before clicking ‘submit’ –once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications –this is 11:55pm on the advertised date.
Sift
The sift will take place shortly after the closing date.
In case of a high volume of applications, we will complete a pre-sift on your CV.
Interview
If successful at shortlisting stage, you will be invited to attend a virtual, blended interview and deliver a pre-prepared presentation, details will be provided on invitation to interview. The blended interview will test the experience listed in the Job Description.
We expect interviews to take place during the week commencing the 25th May 2026.
Candidates may refer to notes within their video interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confident Scheme, which denotes organisations which have a positive attitude towards disabled people.
If you require the panel to consider a reasonable adjustment or there is anything else you would like the panel to take into consideration, you are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Visa Sponsorship
Please note that we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa.
You must ensure you have the appropriate right to work in the UK before applying.
You can find more information on how we use your personal data on our website
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : Rob Walker
- Email : rob.walker@landregistry.gov.uk
Recruitment team
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/Attachments
BAU Candidate Pack April 2026 Opens in new window (pdf, 1699kB)Senior IT Service Manager (Enterprise Service Portfolio) Job Description Opens in new window (pdf, 196kB)Salary range
- £61,923 per year