Senior IT Support Analyst 202556

Joint Nature Conservation Committee

Hybrid

Expires: Expiring in less than 2 weeks

Full time

Job summary

Who are JNCC?

We’re small enough (c.300 staff) that your voice is heard by everyone including the CEO, but big enough that we have all the skills, resources and people you’ll need to get the job done. All our staff are passionate about conservation and making a difference to the world we live in. We have a very flexible, inclusive and welcoming organisational culture. Our Executive Management provides employees with the freedom and tools you will need, and our friendly team will assist you in your role.

Why the IT Operations Team

The IT Operations Team is committed to continuous improvement, upskilling, and collaboration, ensuring our services meet the evolving needs of the organisation. You’ll work alongside subject matter experts in Office 365, Azure, on-premises infrastructure (Windows domain (2016/19), and cyber security, with opportunities for professional development and mentorship.

Post background

The Joint Nature Conservation Committee (JNCC) is seeking a highly skilled and motivated Senior Support Analyst to play a pivotal role in its IT Operations and Cyber Security Team. This is a unique opportunity to contribute to the protection and enhancement of the UK’s natural environment through innovative technology solutions. The successful candidate will provide expert second and third-line support, manage critical infrastructure, and collaborate across departments to ensure secure, efficient, and future-ready IT services. If you're passionate about technology, cyber security, and making a real-world impact, we want to hear from you.

The ideal candidate will possess a robust technical foundation and a proactive approach to IT support and cyber security. Essential qualifications include advanced expertise in identity management using Azure Active Directory, implementation of Multi-Factor Authentication, and configuration of conditional access policies. Strong skills in endpoint management are required, particularly with Microsoft Endpoint Manager and Intune for mobile and device compliance. As part of your M365 experience you will have a good working knowledge of Co-pilot and the functionality it can undertake to improve workflow for staff members. Candidates should also demonstrate proficiency in configuring and managing Windows Defender, applying security best practices, and responding to threats. A solid understanding of Microsoft Azure fundamentals—including IaaS, PaaS, SaaS, and virtual machine deployment—is key, along with experience in managing Office 365 environments, VPNs, and network infrastructure. Desirable skills include the ability to create intelligent forms using Microsoft Power Automate. A commitment to continuous learning, collaboration, and delivering high-quality support services is essential for success in this role.

Job description

Main Duties and Responsibilities
• Maintain and troubleshoot network infrastructure, including switches, firewalls, and VPN technology for remote users.
• Utilise centralised software deployment tools for application updates and automated laptop builds for new users.
• Manage network servers, critical services (DNS, DHCP), virtual desktops, and backup systems.
• Collaborate with the Cyber Security Officer for system patching and manage JNCC's Microsoft 365 and Azure environments.
• Administer the Endpoint Manager mobile device management system and provide technical support for corporate Apple phones.
• Respond to helpdesk tickets, resolve technical issues, document solutions, and share knowledge with colleagues.
• Engage in continuous learning, research projects, and business partnering to meet JNCC's technical infrastructure needs.
• Collaborate with various departments to ensure IT Operations deployments align with organisational needs and objectives.
• Contribute to incident management, service quality improvement, and process documentation.
• Support the development and delivery of user guidance and training materials.
• Participate in regular team meetings, knowledge sharing, and skills development initiatives.
• Design, build, and manage SharePoint websites and document repositories to support collaboration, compliance, and secure information management across the organisation.
• Champion the use of Co-pilot, including prompt engineering, agent creation, and workflow automation to drive efficiency and innovation within the IT Operations team and wider business.

Person specification

To apply for this role, we will require you to provide a “Statement of suitability against the technical and experience skills” required to do the job (no more than 1250 words) and a 2-page CV. Ensure you address the technical skills and behaviours in your statement of suitability. Please demonstrate your ability to meet the lead behaviour of 'Changing and Improving' in your statement of suitability. Evidence your work experience via your CV. Your technical skills, behaviours, and work experience will be assessed at interview.

Technical Skills

To be successful in this role, you will have:

Advanced identity management skills in both on-premises Windows networks and M365 cloud environments, including Entra-ID, Multi-Factor Authentication, and conditional/compliance policies.
Strong endpoint management experience, particularly with Microsoft Intune for managing and securing Windows and Apple devices.
Working knowledge of configuring, managing and monitoring Defender for endpoints on windows-based devices
In-depth knowledge of administrating and managing a Windows 2016/19 domain
Proficiency in Microsoft Azure (IaaS, PaaS, SaaS, virtual machine deployment, resource groups) and Office 365 environment management.
Expertise in designing, building, and managing SharePoint Online sites hosted in the M365 environment, document libraries, and permissions structures, including integration with Teams and other M365 services.
Advanced Co-pilot skills, including prompt engineering, agent creation, and the ability to train and support colleagues in Co-pilot adoption and workflow optimisation.
Desirable: Experience with Microsoft Power Automate for intelligent forms and workflow automation.

Behaviours

Changing and improving
Managing a Quality Service
Delivering at Pace
Working Together

Work Experience

At least 2 years of experience working on a service desk, resolving 2nd/3rd line calls.
At least 2 years’ experience working within a technical team managing endpoint devices, Windows network servers, and network data storage devices.
Experience in researching and project managing the deployment of new systems to increase network efficiencies.
Commitment to continuous learning, upskilling, and sharing knowledge with colleagues.
Ability to contribute to the team’s skills matrix and participate in structured training and mentorship programmes.
Strong collaboration skills, working effectively with colleagues across IT Operations and other departments.

Using AI in your application

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Benefits

Alongside your salary of £33,130, Joint Nature Conservation Committee contributes £9,597 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Equality and diversity

JNCC is committed to creating an environment where everyone feels valued and respected and see this as a good place to work. JNCC has a responsibility to ensure that we have an inclusive culture where discrimination, harassment, bullying and prejudice will not be tolerated. Our selection process is determined on fair and open competition and regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, sexual orientation, marriage and civil partnership.

Continuous professional development (CPD)

Employees are encouraged to keep developing skills and professional knowledge.
JNCC has made available, and encourages employees to use, on average, five working days per annum for CPD activities with access to related funding

Leave entitlement

JNCC annual leave allowance is 25 days per annum. After five years’ service, leave entitlement increases to 30 days per annum.
In addition to annual leave, JNCC offers 12 public and privilege days per annum, three of which are explicitly reserved for office closure between Christmas and New Year.

Work/life balance

JNCC supports flexible working hours and practices to help employees strike a good balance between work life and personal life.

Our policies are family-friendly and include flexi-time, flexible working patterns, compressed hours and dispersed working. JNCC also offers paid maternity, paternity, adoption and shared parental leave, over and above the minimum statutory entitlements. Some work/life balance benefits are available following a minimum length of service.

Any move from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Civil Service Pension

Employees will have the opportunity to join Civil Service pension arrangements, which include a valuable range of benefits. JNCC makes a significant contribution to the cost of employee pensions.

Employee Assistance Programme

JNCC provides employees with a free and confidential support service which gives unlimited access to information, advice and emotional support to help employees prepare for and manage all of life's ups and downs, events and challenges.

Trade Union

JNCC has entered into a partnership agreement with its recognised Trade Unions: Prospect and PCS, which employees are able to join and be involved with.

Salary sacrifice schemes

Employee Discount Scheme

Civil Service Sports Club

Things you need to know

Artificial intelligence

Selection process details

To apply for this role, we will require you to provide a “Statement of suitability against the technical and experience” required to do the job (no more than 1250 words) and a 2-page CV

You will be assessed against the following behaviours at Interview stage

Behaviours

Changing and Improving
Managing a Quality Service
Delivering at Pace
Working Together

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Team
Email : recruitment@jncc.gov.uk

Recruitment team

Email : recruitment@jncc.gov.uk

Further information

Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact recruitment@jncc.gov.uk in the first instance.

Attachments

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