Senior Operational Support Manager - London Probation Service (Ref: 15735)

Job summary

Please refer to Job Description

Job description

These pan London roles sit at the centre of the Court and Enforcement function and offer the opportunity to shape delivery across all London court sites during a period of significant operational change.

Why this role matters

You will join the Court Team at a critical time, as London prepares for and implements the ISR (Imposition, Sentencing and Release) changes. Your leadership will be pivotal in supporting staff through transition, embedding revised processes, and ensuring that operational expectations are delivered confidently, consistently and with clear oversight. This is a key opportunity for someone who thrives on leading improvement, supporting people through change and working in a fast paced, high profile environment.

What the role offers

• A central leadership position influencing London wide performance and quality.
• The opportunity to shape how court services operate during major national reforms.
• A meaningful role strengthening staff capability, resilience and consistency across districts.
• Professional development through exposure to multi agency partnership work, operational leadership, governance and strategic decision making.

Key responsibilities

You will:

• Provide strategic and operational support across the Court and Enforcement functions, ensuring high quality delivery and consistent standards.
• Lead on performance, quality assurance, audits and inspections, driving improvement and supporting managers to meet targets.
• Oversee professional development activity, including training needs analysis, induction and capability building.
• Represent senior leadership with external partners, including participation in MAPPA where required.
• Contribute to serious incident reviews, operational action plans and case governance improvements.
• Manage business support and administrative functions to ensure strong organisational performance.
• Support staff through the rollout of ISR reforms, providing clarity, guidance and operational assurance.

Please note: These responsibilities are not exhaustive. Candidates should refer to the full job description for the complete range of duties and behavioural expectations.

Mandatory Vetting Requirement – Non‑Police Personnel Vetting (NPPV)

This role requires the postholder to access sensitive police and criminal justice information and systems, including information shared under Multi‑Agency Public Protection Arrangements (MAPPA). As a result, Non‑Police Personnel Vetting (NPPV) is a mandatory requirement.

NPPV is a police‑led vetting process that provides assurance of an individual’s integrity, reliability and suitability to access police information, intelligence and systems. It is required for non‑police staff working in roles where there is unsupervised physical or remote access to police premises, data, or classified material.

Appointment to this role is conditional upon successfully obtaining and maintaining the required level of NPPV clearance. Successful candidates must be willing to undergo the NPPV process upon appointment. Where NPPV clearance is not granted or cannot be maintained, this may affect the individual’s ability to carry out the duties of the role.

Technical 1

To be eligible for this role, you must confirm you meet the mandatory qualification requirements outlined below and you must also upload a
scanned copy of your qualifications.
Applicants that do not provide the mandatory qualification evidence, will not progress to interview stage.
-Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation
Practice.
Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender
Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
-Diploma in Probation Studies,
-Diploma in Social Work (with Probation Option)
-CQSW (with Probation Option)

Person specification

Please refer to Job Description

Qualifications

To be eligible for this role, you must confirm you meet the mandatory qualification requirements outlined below and you must also upload a
scanned copy of your qualifications.
Applicants that do not provide the mandatory qualification evidence, will not progress to interview stage.
-Probation Qualification Framework Graduate Diploma/ Honours Degree in Community Justice integrated with Level 5 Diploma in Probation
Practice.
Or a qualification which was recognised at the time of qualification by the Secretary of State for Justice as per Section 10 of the Offender
Management Act 2007.The following qualifications gained in England and Wales were previously recognised as providing such eligibility:
-Diploma in Probation Studies,
-Diploma in Social Work (with Probation Option)
-CQSW (with Probation Option)

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Leadership
• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15735?entityId=15735