Senior Performance Manager

Job summary

The role:

As Senior Performance Manager you will be part of the Gambling Commission team that monitors and manages performance of the National Lottery Operator. You will lead on the comprehensive assessment of Operator performance, management of risk, and support the provision of assurance to key stakeholders.

The team:

The National Lottery team is responsible for regulating the National Lottery and ensuring it delivers against the Statutory Duties (i.e. the National Lottery is run with due propriety; participants are protected; returns to good causes are maximised). The role is varied and includes assessing and managing commercial projects, along with managing internal and complex external stakeholder relationships. You will be part of a team that regulates the National Lottery operator to help ensure billions are returned to charities and society every year.

Job description

Your responsibilities:

• Overseeing the monitoring and managing of the performance of the National Lottery Operator, in line with an outcomes focussed Licence.
• Leading the review and evaluation of regular proposals and reports, as provided or made available by the Operator, and request further data or information as necessary to assess Operator performance and achievement of outcomes.
• Overseeing horizon scanning work to monitor trends, themes and policy developments and identify areas of best practice, to inform an assessment of Operator performance.
• Managing members of the National Lottery Performance team, delivering continuous improvement, managing performance issues in a timely manner, identifying underlying problems and the causes, and initiating and supervising work to address them.
• Presenting insights and provide steer to relevant stakeholders (internal and external), as required.
• Effectively managing internal stakeholder relationships, fostering collaboration to improve the regulation of the National Lottery, including with the Gambling Commission Compliance team.
• Effectively managing complex external relationships, demonstrating an ability to build and maintain positive links and act in an advisory capacity. Negotiate with and influence stakeholders such as Operator staff, consultants and government (DCMS).

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager. Duties may vary as and when localised procedures are updated or renewed with varying authorities that the Commission.

Person specification

What we’re looking for:

Essential criteria:

• Experience in undertaking and communicating complex analysis and providing insight, helping teams apply a range of techniques to analyse data and provide insights, and presenting compelling findings that provide tactical and strategic recommendations and inform decision making.
• Experience in performance measurement, leading on the development of performance measurement frameworks with a deep understanding of business goals/strategic objectives and how to turn these into tangible performance measures.
• Experience in risk identification and management, with the ability to evaluate, manage and escalate risks and make evidence and risk-based decisions and legally robust recommendations.
• Proven track record of developing and optimising effective internal and external stakeholder relationships.

Desirable criteria:

• Experience in the public sector or of working with central government
• Experience in a regulated sector, working with a regulator or regulated company, and of regulatory best practice.
• Proven ability to lead, plan and manage the delivery of workstreams and projects to agreed outcomes, deadlines and budgets.
• Experience in leading, developing and motivating a team, and successfully leading others to achieve results.

Benefits

Alongside your salary of £50,000, Gambling Commission contributes £14,485 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

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  Our offer to you:

  • Civil Service Pension, with 28.97% employer contribution. Click for more information
  • 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
  • Holiday purchase scheme (option to buy up to five extra days annual leave)
  • Flexible working & family friendly policies, including compressed hours
  • Ergonomic, fully accessible office, very close to Birmingham New Street Station
  • Open, collaborative and people focused cult

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of a remote (MS Teams) interview consisting of competency and technical questions. There will not be a presentation, but interviewees will be sent one question, on invitation, to prepare in advance. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on Sunday 28th June 2026. Interviews are expected to be held on Wednesday 1st and Thursday 2nd July 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration.

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Please apply if you want to be part of an organisation that is force for good!

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@gamblingcommission.gov.uk
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Senior Performance Manager Job Advert (4NL13) Opens in new window (pdf, 218kB)