Senior Practice Support Officer
Basildon Borough Council is embarking on an ambitious transformation journey, driven by our Corporate Plan and the belief that every resident deserves to live in a safe, thriving, and high-quality environment. Our focus remains firmly on strengthening communities, creating opportunities, and delivering high-quality public services.
About the Role
Are you an organised, proactive professional who thrives in a fast-paced environment and enjoys making things run smoothly behind the scenes?
We are seeking an exceptional Senior Practice Support Officer to join our Legal Services team and play a key role in supporting the delivery of high-quality legal services across the Council.
This is an exciting opportunity to join the organisation at a time of significant transformation and change. You'll work closely with legal professionals, senior managers and colleagues across the Council, helping to shape effective ways of working while ensuring the service continues to operate efficiently and professionally.
About what/ who we are looking for
As Senior Practice Support Officer, you'll oversee the day-to-day delivery of support services within Legal Services, ensuring work is coordinated effectively and that systems, processes and resources are utilised to their full potential.
You'll be responsible for:
- Coordinating and overseeing administrative support across the Legal Services team
- Supervising and supporting support staff, including workload allocation and quality assurance
- Managing and maintaining service data, performance information and reporting
- Supporting budget monitoring, invoice processing and tracking external legal spend
- Driving process improvements and helping to embed new ways of working
- Acting as a key point of contact for internal stakeholders and client departments
- Supporting the Head of Legal Services with operational planning and service development
About You
We're looking for someone who:
- Has experience providing high-quality administrative or operational support within a professional environment
- Is highly organised and able to manage competing priorities
- Has strong analytical and reporting skills, with excellent attention to detail
- Is confident using Excel and business systems
- Has experience supervising or coordinating staff or workloads
- Enjoys identifying improvements and finding more efficient ways of working
- Has excellent communication and relationship-building skills
Experience within legal services, local government or a similar professional environment would be advantageous.
Please note:
Basildon Borough Council is committed to safeguarding and promoting the welfare of children and adults, and expects all employees, contractors and volunteers to share its commitment, while implementing a range of policies to prevent abuse, harm or exploitation across all departments.
A DBS (standard) clearance is required for this role.
We are proud to be a disability confident employer. As a Disability Confident employer, we are committed to inclusive recruitment, encouraging applications from disabled people and we will guarantee an interview to all disabled applicants who meet the essential criteria for the role.
We are committed to creating a workplace where everyone feels valued, respected and able to thrive. We value the diversity of our community and aim to have a workforce that reflects this. We welcome applications from all backgrounds, cultures and identities, and are particularly keen to hear from underrepresented groups.
We are proud holders of the Defence Employer Recognition Scheme (ERS) Silver Award, demonstrating our commitment to supporting the Armed Forces community and aligning with the values of the Armed Forces Covenant.
All offers of employment are subject to pre-employment checks and clearance.
If you have any queries regarding this or any of our roles, please contact Human Resources 01268 208242 or human.resources@basildon.gov.uk.
Salary range
- £41,197 - £45,006 per year