Senior Product Manager - Crime (Ref: 15363)

Job summary

This position is based nationally.

Job description

HM Courts and Tribunals Service

Directorate:Digital Technology Services (DTS)

Pay Band: SEO

Job Title: Senior Product Manager - Crime

Location:National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term:Fixed term – 24 months

Interview:Video conference via Teams

Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product Manager Job Family, is a Product Manager role at Product Manager level, but carries the title Senior Product Manager within DTS.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

The Senior Product Manager will coordinate the operation, support, maintenance and improvement of the digital/technology parts of an end-to-end service delivered by HMCTS to its users. Evolving from the Product Manager role in the teams that develop our new digital products, the role will be the central point of expertise that operates and keeps developing the product and the service it delivers. The post holder will work very closely with the HMCTS Service Manager who is ultimately accountable for a particular service, and they will also draw on wider teams to run and improve the product.

Key Responsibilities:

• Accountable for all aspects of digital/technology live service support and improvement for the end-to-end service (enabled by the product) delivered to the customer;
• Manage and control the digital and technology assets, resources, subscriptions and calendar of activities needed to keep the end-to-end service operating efficiently and effectively;
• Prepare and maintain analysis and knowledge to understand user needs for their product;
• Analyse and understand the technical and practical detail about how their product works, serves user needs and could be developed;
• Coordination of the multiple providers and suppliers involved in delivering the end-to-end service, both internal and external;
• Responsible for any necessary communications about all aspects of operating and developing their digital/technology product, as part of an end-to-end service delivered to HMCTS users;
• Act as a central contact point for all digital and technology matters related to their product;
• Develop, implement, maintain and review systems and service standards to provide quality, efficiency and value for money;
• Develop proposals to improve the quality of service with involvement from a diverse range of staff, stakeholders or delivery partners;
• Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands;
• Development, delivery and operation of digital services, technology and ICT.

Essential Criteria:

• Previous experience/knowledge of software development and product management.
• Awareness of Agile methodology and wider product management techniques.
• Previous experience of improving systems and structures to deliver with more streamlined resources;
• An understanding of risks and delivery of ongoing changes;
• Experience of managing teams and stakeholders to set priorities, goals, objectives and timescales;
• Knowledge or experience of data analysis;
• Experience in supplier management

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

• Experience – As demonstrated in your application form.
• Behaviours –You will be required to provide evidence of the following key behaviours at SEO Level:

• • • Communicating and Influencing

You will be expected to align your answers against the Government Digital and Data (GDD) Capability Framework.

Level of Clearance -To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least: SC - 5 years.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Seeing the Big Picture
• Managing a Quality Service

Benefits

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15363?entityId=15363