Senior Product Manager (Ref: 19918)

Job summary

This is a Nationally based role

Job description

Senior Product Manager

Location: National*

Interviews: From 5th August

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**: £63,343 - £70,725 which may include an allowance up to £332 (London); £58,511 - £65,329 (National)

Working pattern: Full-time, Part-time, Flexible working, Job share

Contract Type: Permanent

Number of vacancies: 3

Vacancy number: 19918

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

The Role

Please note this role requires you to pass Security Checkclearance. Please click on the link for details.

We’re recruiting multiple Senior Product Managers here at Justice Digital Data Science, to be part of our warm and collaborative End User Compute Services (EUCS) team, aligned to either:

• Modern Workplace - Microsoft 365 (M365), collaboration and productivity platform services,
• Endpoint Management & Security- Devices and enterprise endpoint platforms, or
• Service Workflows and Tooling- responsibility for ITSM & Self Service Platform (ServiceNow)

Microsoft 365 (M365), collaboration and productivity focused roles

You will lead product direction across enterprise collaboration and productivity platforms, including:

• M365, Exchange Online, Teams.
• M365 security, compliance, and information protection
• Platform evolution aligned to Microsoft roadmap, including automation and AI capabilities.
• Slack, Atlassian (Jira / Confluence)

Endpoint-focused roles

You will lead product direction across device and endpoint platforms, including:

• Device lifecycle, configuration and compliance
• Endpoint management tooling and policy (g.Intune and equivalent)
• OS platform strategy (Windows/macOS) and enterprise security posture
• Large-scale estate management across distributed environments

Service Workflows and Tooling – focused roles

Responsibility for ITSM & Self-Service Platform (ServiceNow). Knowledge required of:

• Configuration Management and ITIL best practice
• CSDM and CMDB concepts
• ServiceNow capabilities specifically ITSM, ITOM and SPM

This role aligns against Senior Product Manager from the Government Digital and Data Framework

Senior Product Managers are responsible for overseeing the quality and value of several products, or exceptionally one complex product. They take responsibility for the end-to-end user experience and product outcomes across the full product lifecycle, from discovery through development, delivery, continuous improvement and retirement.

Within Modern Workplace or Endpoint Management, you will apply these core Senior Product Manager responsibilities to enterprise workplace platforms that support colleagues across the Ministry of Justice. The portfolio may include Microsoft 365 collaboration and productivity services, identity and access, information protection, endpoint management, device platforms, automation and related workplace capabilities.

You will connect product strategy to user, service and organisational outcomes, ensuring that products are secure, reliable, accessible, cost-effective and centred on the needs of users. You will work closely with architecture, engineering, delivery, operations, security, commercial and service ownership colleagues to make evidence-based decisions, manage priorities and deliver sustainable value.

The role requires strong product leadership in a complex technical environment. You will not be expected to act as the sole technical authority or redefine the role as a technical/platform lead. Instead, you will bring product leadership to technical products: setting direction, understanding constraints, balancing trade-offs, championing users, supporting delivery teams and ensuring products contribute to the wider EUCS strategy.

Key Responsibilities:

• Product strategy and ownership – Define and own product vision, strategy and roadmap for your product area, aligned to Service Owner priorities, Government Digital and Data expectations, organisational strategy and user needs.
• Product management and value – Ensure products deliver measurable value and the right outcomes by balancing user needs, business priorities, security, cost, service performance and operational sustainability.
• Lifecycle management – Lead products through the full lifecycle, using evidence to decide when to discover, build, iterate, scale, pause, retire or decommission products and services.
• User-centred decision making – Champion user needs and work with user research, service design, data and operational insight to shape priorities, improve journeys and inform decisions.
• Working within technical and organisational constraints – Understand and manage constraints across security, architecture, policy, funding, commercial arrangements, operational capacity and legacy technology, challenging or escalating where constraints prevent good outcomes.
• Delivery and live service alignment – Work with delivery, engineering and operations colleagues to translate product direction into prioritised work, manage dependencies and ensure products are operable, supportable and continuously improved.
• Stakeholder leadership – Build trusted relationships with senior stakeholders and multidisciplinary teams, communicating complex product choices clearly and influencing decisions based on evidence, outcomes and user value.
• Product leadership and community – Lead by example, support product capability across the team, coach and mentor others where appropriate, and contribute to the wider product and digital community.
• Security, governance and risk – Ensure product decisions support security, compliance and governance expectations, including appropriate consideration of identity, access, information protection, data handling and organisational
• Continuous improvement and innovation – Use service performance data, operational insight, user feedback and relevant technology roadmaps to improve product quality, adoption, resilience and value for money.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Product management – You can make sure products provide value and achieve the right outcomes, balancing user and organisational needs, framing problems with multidisciplinary teams and making clear prioritisation
• Strategic ownership – You can think holistically, connect product direction to wider organisational strategy and create an end-to-end plan that supports agreed objectives and measurable outcomes.
• Lifecycle management – You can make evidence-based decisions across discovery, alpha, beta, live, continuous improvement and retirement, including when to continue, change direction or stop work.
• Applying user-centred insights – You can understand user needs and service problems, work with research and data colleagues, and apply insight to make decisions that improve outcomes.
• Agile and Lean practices – You can encourage teams to build incrementally, test and iterate based on feedback, data and outcomes, selecting ways of working that fit the product context.
• Stakeholder relationship management – You can build trust, manage expectations, communicate clearly with senior stakeholders and remain focused on user needs and product outcomes.
• Working within constraints in a technical product environment – You can work effectively with architecture, engineering, security, delivery and operations colleagues, understanding constraints and trade-offs across platforms, policy, cost, risk and live service.
• Product leadership and developing others – You can represent product management at a senior level, support product capability, coach or mentor others where appropriate and contribute to a healthy product community.

Willingness to be assessed against the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £63,343 to £70,725 (London); £58,511 to £65,329 (National).

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.
• Candidates may also be eligible for a non‑pensionable Government Digital & Data Allowance of up to £332 per year(London). This is a temporary allowance, reviewed annually and may be retained, amended, or withdrawn.

The final offer will reflect the skills and experience you demonstrate during the assessment process.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to Apply

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession CapabilityandSuccess Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application.

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement(no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 5 criteria, using a separate paragraph for each.
• Product management – You can make sure products provide value and achieve the right outcomes, balancing user and organisational needs, framing problems with multidisciplinary teams and making clear prioritisation
• Strategic ownership – You can think holistically, connect product direction to wider organisational strategy and create an end-to-end plan that supports agreed objectives and measurable outcomes.
• Lifecycle management – You can make evidence-based decisions across discovery, alpha, beta, live, continuous improvement and retirement, including when to continue, change direction or stop work.
• Applying user-centred insights – You can understand user needs and service problems, work with research and data colleagues, and apply insight to make decisions that improve outcomes.
• Stakeholder relationship management – You can build trust, manage expectations, communicate clearly with senior stakeholders and remain focused on user needs and product outcomes.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on the following two criteria will be conducted before the sift:

• Product Management
• Strategic Ownership

As part of your interview, you will be asked to deliver a presentation that assesses the following technical skill and behaviours – Product Management, Seeing the Big Picture and Communicating and Influencing. Further details will be provided if successful at sift.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical and the following Behaviours:

• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Developing Self and Others
• Seeing the BigPicture

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, Product Management will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=1134

Attachments

19918 Senior Product Manager Job Description Opens in new window (docx, 37kB)