Senior Product Manager (Salesforce)

Job summary

We are seeking a strategic and delivery-focused Senior Product Manager – Salesforce, to take ownership of the agency’s CRM (Customer Relationship Management) capability. Acting as the single point of accountability for Salesforce, you will shape and lead the roadmap, manage commercial licensing and contracts, and align CRM development to organisational priorities.

As a senior product leader, you will work across directorates to understand and prioritise business needs, ensuring the CRM capability supports a wide range of user groups and functional requirements. You’ll lead the CRM strategy from discovery through to live operations and own the governance and value delivery of the Salesforce platform.

This is an exciting opportunity to shape how the agency engages with its partners, stakeholders, and service users through a modern, secure, and scalable CRM solution.

Job description

In this role you will:

• lead the end-to-end product management of Salesforce as a strategic CRM capability.
• define and manage the Salesforce roadmap, aligned with strategic goals and user needs.
• engage with internal business owners to elicit and prioritise CRM requirements across multiple use cases.
• own licensing and commercial relationships with Salesforce and associated suppliers.
• lead business case development, procurement exercises, and contract negotiation for CRM services.
• act as the main point of contact for platform governance, including data protection and risk.
• embed product management best practice, working in agile teams to deliver user-centred solutions.
• manage a prioritised backlog, facilitate product ceremonies, and ensure delivery meets business value.
• oversee vendor delivery, performance, and compliance with technical and commercial obligations.
• report on roadmap progress, risks, and value delivery to senior stakeholders and governance boards.

Person specification

As the Senior Product Manager – Salesforce, you will be responsible for overseeing the strategic direction, delivery, and operational value of Salesforce as the agency’s primary CRM platform. You will own the roadmap and licensing strategy, manage relationships with delivery partners, and ensure the platform meets emerging business needs.

Key Responsibilities:

You will:

• establish and maintain a strategic roadmap for Salesforce aligned with agency CRM and engagement goals.
• work with stakeholders across the agency to gather, synthesise, and prioritise CRM requirements.
• own the licensing strategy and coordinate renewals, amendments, and cost optimisation with procurement and finance teams.
• manage vendor relationships and contracts, ensuring timely delivery, alignment to standards, and value for money.
• translate business requirements into epics and user stories, and maintain a well-groomed product backlog.
• facilitate discovery and alpha phases to define product scope, technical feasibility, and user journeys.
• co-ordinate integration needs between Salesforce and other enterprise systems (e.g., case management, data platforms).
• ensure delivery is user-centred, agile, and aligned with GDS standards.
• establish platform governance, including access, compliance, data ownership, and audit processes.
• support organisational change associated with CRM capability adoption, including training and communication.

Working Relationships

This role works with:

• Senior leadership and directorate stakeholders
• Delivery and supplier partners (including Salesforce and implementation vendors)
• Technology, security, data, and architecture teams
• Procurement, commercial, and finance colleagues
• Users and frontline operational staff

Additional Clauses:

• This post aligns with the DDaT Product Management capability framework.
• Travel to UKHSA offices will be required when needed, to support engagement and delivery workshops.

Essential Criteria

In this role you will have

• proven experience as a senior or lead product manager for enterprise platforms.
• hands-on experience managing CRM products or platforms, ideally Salesforce.
• demonstrated ability to develop and own product roadmaps aligned to strategic goals.
• experience managing supplier relationships, commercial contracts, and licensing arrangements.
• strong stakeholder engagement and communication skills across a range of business and technical domains.
• proven ability to gather, prioritise, and translate business needs into user-centred product delivery.
• familiarity with agile delivery methods, user story creation, and backlog management.
• experience working with cross-functional delivery teams and external implementation partners.
• understanding of platform governance, data protection, and risk management.
• excellent organisational, negotiation, and problem-solving skills.
• a degree-level qualification (Level 6 or above) in a relevant subject such as Digital Product Management, Computer Science, Information Systems, or Business Technology

Desirable criteria:

• Salesforce Administrator or related certification.
• Experience in delivering services in a regulated environment.
• Familiarity with GDS service design principles and assurance processes.
• Knowledge of integration patterns between Salesforce and legacy/internal systems.
• Background in customer or user engagement transformation.
• Awareness of GDPR, data retention, and consent management within CRM platforms.
• Experience writing business cases or working within investment governance structures.
• Experience supporting service operations and user support post go-live.
• Awareness of CRM industry trends and low-code platform capabilities.
• Prior experience managing digital adoption and change management activities.

Benefits

Alongside your salary of £56,185, UK Health Security Agency contributes £16,276 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Selection process details

Selection Process:

Stage 1: Application & Sift

This vacancy is using Success Profiles

At sift stage you will be assessed against the Essential criteria listed in the job advert.

You will be required to complete an:

• Application form (‘Employer/ Activity history’ section on the application)
• 750 word Statement of Suitability.

Healthjobs UK has a word limit of 1500, but your statement of suitability must be no more than 750 words.

This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible)

If we receive a large number of applications an initial sift against the lead criteria of product management experience within the Salesforce ecosystem.

Longlisting: In the event of a large number of applications we may longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

We will take those through who meet ALL essential criteria.

Desirable criteria may be used if we receive a large number of credible applications.

Please note feedback will not be provided at this stage.

Stage 2: Interview (success profiles)

You will be invited to a face to face interview, in exceptional circumstances, we may be able to offer a remote interview.

This vacancy is being assessed using Success Profiles. During the interview we will assess you against the below:

Behaviours:

• Communicating and Influencing
• Making effective decisions
• Seeing the Big Picture

Previous Skills and Experience:

• Technical skills and Ability

You will be asked to prepare and present a 15-minute presentation. The subject of this will centred around "Enterprise deployment strategies for Salesforce as a platform"

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).

Security Clearance Level Requirement:

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard

Successful candidates must pass an enhanced with barred List disclosure and barring security check.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years, as the role requires a Security Check (SC) UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder / Recruiting Manager listed in the advert for further advice.

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.

You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Artificial Intelligence (AI) Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Link below:

Artificial intelligence and recruitment , Civil Service Careers

Internal Fraud check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : john.inglis@ukhsa.gov.uk
• Email : john.inglis@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk