Senior Service Designer (Ref: 17169)

Job summary

This position is based Nationally

Job description

Senior Service Designer

Location: National*

Closing Date: 10th May 2026

Interviews: W/C 25th May 2026

Grade: 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary**:

National: £58,511 - £65,329 (which may include an allowance up to £14,939)

London: £63,343 - £70,725 (which may include an allowance up to £14,882)

Working pattern: Full-time, Part-time, Flexible working

Contract Type: Permanent

Number of vacancies: 6

Vacancy number: 17169

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

Please note this role requires you to pass Security Check clearance. Please click on the link for details.

We’re recruiting for Senior Service Designers here at Justice Digital, Data and Science to be part of our warm and collaborative LAA & Probation Digital teams.

This role aligns against Senior Service Designer from the Government Digital and Data Framework

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, product managers, software developers and others to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

You’ll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.

• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service),plus 8 bank holidays and a privilege day for the King’s birthday.

• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work–life balance.

• Employees are allocated 10% of their working time for personal and professional development.

• A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.

• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Key Responsibilities:

• Analyse and interpret user needs and business objectives in complex service areas

• Develop design concepts and service blueprints that reimagine how services can be delivered end-to-end

• Facilitate design workshops with users, delivery teams and senior stakeholders

• Design and test digital prototypes at speed to explore ideas and reduce risk

• Contribute to the Design Community of Practice and help grow design standards and best practice

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Design communication: Clearly explain complex topics to non-design teams or stakeholders, document design decisions with risks and unresolved issues, and build consensus by questioning assumptions.

• Designing for everyone: guide teams to create inclusive, accessible, and sustainable content or services that consider users' personal and social contexts, and ensure compliance with standards like accessibility regulations.

• Strategic design: Guide teams to see how user-centred design supports organisational goals, align work with the overall vision, and leverage risks, opportunities, and constraints to inform design. Develop new design patterns and components.

• Designing together: Guide others on planning and conducting productive design sessions with teams, users, or stakeholders; adapt sessions for effective outcomes; involve relevant participants throughout the process; and collaborate across disciplines, such as with policy teams.

• Evidence-based design: Analyse and explain complex evidence for users or services, support your team's use of design hypotheses, and apply research to develop and test ideas.

• Iterative design: Assist designers in using iterative principles and agile methods. Refine complex designs through multiple research rounds, prototype advanced concepts independently, and adapt quickly to changing requirements or user needs.

• Leading design: Coordinate team design efforts, promote user-centred design, support designers, and collaborate with digital and data leaders as needed.

Willingness to be assessed against the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Salary Information**

Base salary for this role is from £58,511 - £65,329 for national and £63,343 - £70,725 for London.

• New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.

• Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.

• Existing Civil Servants who are promoted will either move to the bottom of the new grade’s pay band or receive a 10% uplift, whichever provides the greater increase.

• Candidates may also be eligible for a non‑pensionable Government Digital & Data Allowance of up to £14,882 per year (London) or £14,939(National). This is a temporary allowance, reviewed annually and may be retained, amended, or withdrawn.

The final offer will reflect the skills and experience you demonstrate during the assessment process.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We shall assess a combination of your Experience, Technical skills and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.

• A Personal Statement (no more than 500 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following criteria listed below, using a separate paragraph for each.

1. Evidence-based design: Analyse and explain complex evidence for users or services, support your team's use of design hypotheses, and apply research to develop and test ideas

2. Designing together: Guide others on planning and conducting productive design sessions with teams, users, or stakeholders; adapt sessions for effective outcomes; involve relevant participants throughout the process; and collaborate across disciplines, such as with policy teams.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process. Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on ‘Evidence-based design: Analyse and explain complex evidence for users or services, support your team's use of design hypotheses, and apply research to develop and test ideas’ will be conducted before the sift.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical and the following Behaviours:

• Communicating and influencing

• Delivering at pace

• Developing self and others

As part of your interview, you will be asked to deliver a presentation that assesses your experience. You will be asked to prepare a portfolio (or evidence) that shows your work and complete an interview task. Further details of this will be sent to candidates that pass the sift.

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, the Developing self and others behaviour will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

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