Senior ServiceNow Developer

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Do you want to shape one of the largest ServiceNow implementations in Europe?

Do you want to use your skills to solve complex problems at a scale that supports millions of people?

If so, come and join us as a Senior ServiceNow Developer.

You will join a team within DWP working on the largest government installation of ServiceNow within Europe. You will be responsible for ensuring the development meets standards and requirements within ServiceNow across multiple feature teams, acting as an initial point of contact for technical guidance within the team(s).

Our product delivery unit is driven by the desire to enable our colleague’s interactions with the digital environment to be as seamless and painless as possible, and act as an enabler to the departments primary purpose of supporting 20 million people every day to help them to find work and save for their future. The platform currently supports circa 120,000 colleagues across the multiple ServiceNow modules and applications, exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere.

The focus is on technical excellence, ensuring development delivered by feature teams is secure, performant and aligned to both user needs and Product Delivery Unit standards. The role contributes to shaping how development is approached, supporting colleagues across disciplines and helping teams deliver confidently at scale.

Working as part of a multidisciplinary delivery team, the role contributes to the full ServiceNow Development Lifecycle across one or more products. This includes providing specialist technical input to help define solutions, support delivery against the roadmap and ensure configurations remain robust and secure within a complex enterprise environment.

Job description

As a Senior ServiceNow Developer you will be responsible for ensuring the following activities are carried out:

• Deliver new configuration and functionality to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap.
• Complete stories assigned or escalate blockers to ensure that development is completed to expected standards and are delivered within timescales.
• Manage the technical progression of more junior developers within your reporting line.
• Perform technical reviews of other developers work and provide any required guidance.
• Line management of other developers.
• Creating and maintaining documentation.
• Working to the Delivery Manager you will be an intrinsic part of the ServiceNow Product Delivery Unit, working alongside other members of the feature team and DWP internal teams and end user communities.
• Provide a technical steer and assessment of initiatives that enhance the ServiceNow offering within the department, whilst also ensuring the stability and integrity of the system performance, alongside accessibility and security compliance.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations).
• Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context.
• Proven ability to be able to work in a fast-paced environment either as part of a team or under their own initiative.
• Demonstrable experience of troubleshooting and resolving complex issues across an enterprise tooling infrastructure, individually or as part of a team, showing initiative when tackling issues and providing potential solutions where applicable.
• Strong working knowledge and practical experience of IT methodologies such as Agile.
• Significant experience of effectively communicating at different levels to various technical and non-technical audiences.

If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk

Qualifications

You must hold a Certified ServiceNow System Administrator certification. Evidence of this qualification will be requested.

Benefits

Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £57,946 to £73,205.

The maximum salary for the grade is £68,205, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.

3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

Important Information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

You will be asked to do a 10 minute presentation to further assess your experience. Your presentation should focus on the following:

• Showcase a ServiceNow solution you designed and delivered.

The panel may ask additional follow up questions.

Interviews will take place from late June 2026. Interview dates to be confirmed.

Other information:

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

You must have resided continuously in the UK for at least 3 of the last 5 years, 2 of which must have been the immediately preceding years from the point of applying for this job.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Further information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Richard Hanley
• Email : Richard.hanley@dwp.gov.uk

Recruitment team

• Email : dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Attachments

DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)Success-Profiles-Candidate-Overview-Accessible-Version Opens in new window (docx, 220kB)