Senior Support Analyst 2026019

Job summary

Who are JNCC?

Established in 1991, we’re the UK’s statutory advisor on issues affecting the natural environment across the UK and internationally. Our primary role is advising all four Governments of the UK. We also work with private sector organisations to support decision making on the sustainable use of marine waters and natural resources around the UK. JNCC is led by the Joint Committee, which brings together members from the nature conservation bodies for England, Scotland, Wales and Northern Ireland and independent members appointed by the Secretary of State for the Environment, Food and Rural Affairs under an independent Chair. Support is provided to the Committee by approx. 300 people who bring together scientific and technical expertise, extensive knowledge of policy at global, European and national levels, and skills in working with other organisations. Staff are based in two main offices in Peterborough and Aberdeen.

Why JNCC?

We’re small enough (c.300 staff) that your voice is heard by everyone including the CEO, but big enough that we have all the skills, resources and people you’ll need to get the job done. All our staff are passionate about conservation and making a difference to the world we live in. We have a very flexible, inclusive and welcoming organisational culture. Our Executive Management provides employees with the freedom and tools you will need, and our friendly team will assist you in your role.

JNCC is committed to maintaining employee health and wellbeing, whether it is physically, emotionally, financially or socially, and offers a range of benefits to support employees in this. Such benefits include the option to join the Civil Service Pension Scheme, professional and personal development opportunities as well as an exciting job in a unique environment.

Post background:

JNCC is recruiting an experienced Senior Support Analyst to join the IT Operations and Cyber Security team. The role sits at the centre of day-to-day IT operations and digital transformation, with a strong focus on automation, data governance and Microsoft 365, alongside senior support for on premises systems.
The post holder along with other team members will support and develop JNCC’s Microsoft 365 environment while designing and delivering secure, compliant and automated solutions that improve how staff work at JNCC. The role also provides senior level support for the on-premises infrastructure that underpins JNCC’s network services, both on premises and in the cloud.

Job description

Post Duties:

Automation, AI and Microsoft 365

• Support and enhance JNCC’s Microsoft 365 environment with a strong focus on automation, efficiency and secure service delivery
• Identify, design, build and support Copilot and AI driven automation using Microsoft 365 to improve internal processes and reduce manual effort.
• Work with business areas to understand operational needs and translate them into practical, automated solutions
• Support and develop data governance, classification, retention and information protection using Microsoft Purview, ensuring automated solutions remain compliant by working closely with Data Protection and Information Management specialists.

On Premises Infrastructure and Core Services

• Provide senior second and third line support for on premises infrastructure, including servers, storage, virtualised platforms and core backup and recovery services.
• Manage identity and access services, including Active Directory, group policies, user access controls and related identity services.
• Maintain and support core network services, including DNS, DHCP, VPNs and firewall infrastructure.

Operational Support and Continuous Improvement

• Act as an escalation point for complex incidents, ensuring issues are resolved effectively and root causes are identified.
• Document solutions and technical changes, share knowledge with colleagues, and contribute to improving operational maturity.
• Undertake technical research and maintain up to date knowledge of Microsoft 365, automation and security to support JNCC’s digital strategy and future ways of working.
• Act as a trusted IT partner to business areas, building strong relationships to understand priorities, challenge requirements where needed, and shape technology solutions that support organisational objectives.

Person specification

To apply for this role, we will require you to provide a “Statement of suitability against the technical and experience skills” required to do the job (no more than 1250 words) and a 2-page CV. Ensure you address the technical skills and behaviours in your statement of suitability. Please demonstrate your ability to meet the lead behaviour of 'Changing and Improving' in your statement of suitability. Evidence your work experience via your CV. Your technical skills, behaviours, and work experience will be assessed at interview.

Technical Experience (Responsibilities)

To be a successful candidate you will have:

• Experience working with Microsoft Purview or similar data governance and compliance tools
• Experience designing or supporting automation using Copilot, AI agents, Power Platform or low code tools
• Proven experience working as a Senior or advanced second/third line IT Support Analyst
• Strong experience supporting Microsoft 365 in a production environment
• Demonstrable experience translating business requirements into practical technical solutions
• Strong problem-solving skills with the ability to work independently and collaboratively
• Experience supporting and maintaining on premises infrastructure, including Windows Server and Active Directory

Behaviours:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Delivering at Pace

Using AI in your application

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

Benefits

Alongside your salary of £33,130, Joint Nature Conservation Committee contributes £9,597 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Equality and diversity

JNCC is committed to creating an environment where everyone feels valued and respected and see this as a good place to work. JNCC has a responsibility to ensure that we have an inclusive culture where discrimination, harassment, bullying and prejudice will not be tolerated. Our selection process is determined on fair and open competition and regardless of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, sexual orientation, marriage and civil partnership.

Continuous professional development (CPD)

Employees are encouraged to keep developing skills and professional knowledge.
JNCC has made available, and encourages employees to use, on average, five working days per annum for CPD activities with access to related funding

Leave entitlement

JNCC annual leave allowance is 25 days per annum. After five years’ service, leave entitlement increases to 30 days per annum.
In addition to annual leave, JNCC offers 12 public and privilege days per annum, three of which are explicitly reserved for office closure between Christmas and New Year.

Work/life balance

JNCC supports flexible working hours and practices to help employees strike a good balance between work life and personal life.

Our policies are family-friendly and include flexi-time, flexible working patterns, compressed hours and dispersed working. JNCC also offers paid maternity, paternity, adoption and shared parental leave, over and above the minimum statutory entitlements. Some work/life balance benefits are available following a minimum length of service.

Any move from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Civil Service Pension

Employees will have the opportunity to join Civil Service pension arrangements, which include a valuable range of benefits. JNCC makes a significant contribution to the cost of employee pensions.

Employee Assistance Programme

JNCC provides employees with a free and confidential support service which gives unlimited access to information, advice and emotional support to help employees prepare for and manage all of life's ups and downs, events and challenges.

Trade Union

JNCC has entered into a partnership agreement with its recognised Trade Unions: Prospect and PCS, which employees are able to join and be involved with.

Salary sacrifice schemes

Employee Discount Scheme

Civil Service Sports Club

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply for this role, we will require you to provide a “Statement of suitability against the technical and experience” required to do the job (no more than 1250 words) and a 2-page CV

You will be assessed against the following behaviours at Interview stage

Behaviours

• Changing and Improving
• Communicating and Influencing
• Working Together
• Delivering at Pace

In the event that we receive a large volume of applications we reserve the right to conduct the sift based on the Lead Behaviour of Changing and Improving

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : recruitment@jncc.gov.uk

Recruitment team

• Email : recruitment@jncc.gov.uk

Further information

Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact recruitment@jncc.gov.uk in the first instance.

Attachments

Senior Support Analyst JD JNCC 2026019 Opens in new window (pdf, 212kB)