Senior Technical Business Analyst

Job summary

Ofgem is working at the forefront of the transition to a greener, fairer energy system, supporting the development of new regulatory frameworks that protect consumers and enable innovation across rapidly evolving markets. We’re looking for a Senior Technical Business Analyst to join our Heat Networks team and play a key role in designing and delivering the digital services that will underpin future regulation.

We’re offering a two-year fixed-term opportunity to work on a high-profile and business-critical programme that will shape how heat networks are regulated for the first time. This role sits at the heart of a major transformation, supporting the design and delivery of new digital capabilities that enable Ofgem to monitor, regulate and interact with the market effectively.

This is an exciting role for someone who enjoys tackling complex problems, working across technical and non-technical teams, and translating business needs into effective digital solutions. You’ll play a central role in analysing requirements, modelling business processes and helping deliver a user-centred regulatory service that meets Government Digital Service standards.

Working within a specialist and fast-paced area of Ofgem, you’ll support the development of a new digital platform that will enable activities such as authorisation, licensing, market monitoring and payments. You’ll contribute to shaping how services are designed, built and improved, ensuring they are efficient, scalable and aligned with user needs.

The role offers significant scope to influence the end-to-end delivery of digital services, from discovery through to live operations. You’ll lead on business analysis activities including requirements gathering, stakeholder engagement, process modelling and continuous improvement, while also supporting ongoing service optimisation using live operational data and user feedback.

We have a critical purpose to deliver a robust and effective regulatory framework for heat networks, ensuring the market works fairly for consumers while supporting the transition to a low-carbon future. Join us in helping build the systems, services and capabilities that will enable Ofgem to regulate this evolving sector with confidence and impact.

Read on and find out more.

Job description

Key Responsibilities

• Strategic analysis, internal and external environment analysis, root cause analysis
• Business process modelling, analysing business needs, modelling system data
• Evaluating options, defining requirements, gap analysis and improving business processes
• Stakeholder analysis and management
• Requirements elicitation, workshopping, interviewing, prototyping
• Business case creation
• Delivery of user-centric business solutions with agile working
• Monitoring live service performance, analysing operational metrics, and managing the triage of defects to support ongoing service health.
• Leading Continuous Improvement (CI) activities by analysing user feedback to refine and optimise existing digital services.

Key Outputs and Deliverables

• Well defined functional, non-functional, general and technical requirements
• User journeys and user stories with acceptance criteria
• “As-Is”, “To-Be” business process models, GAP analysis
• Business cases to support technology related spending proposals
• Stakeholder management strategies.
• Prioritised CI backlogs and live service optimisation proposals.

Person specification

Essential Criteria

• Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services (Lead Criteria).
• User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users.
• Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme.
• Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these.
• Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively.
• Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You are adept at balancing the delivery of new features within the management of live service defect resolution.

Desirable Criteria

• Experience of working with Salesforce.
• Experience of Government Digital Service standards and assessments

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to prepare a presentation at interview. Full details of the presentation will be included in the invitation to interview.

Benefits

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable criteria listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lewis Buckley
• Email : recruitment@ofgem.gov.uk

Recruitment team

• Email : recruitment@ofgem.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Attachments

Senior Technical Business Analyst, Role Profile Opens in new window (pdf, 115kB)Senior Technical Business Analyst, Candidate Pack Opens in new window (pdf, 1390kB)Terms and Conditions April 2025 Opens in new window (pdf, 366kB)