Senior Technology Adoption Manager

Job summary

The Senior Technology Adoption Manager plays a key role in ensuring CPS staff can confidently and effectively use the organisation’s digital tools, particularly Microsoft 365 and Copilot. Working closely with IT Operations engineers, the role translates technical updates into clear, user-focused adoption activities that improve productivity and enhance the user experience.

The postholder will manage and work with a fellow Technology Adoption Specialist to design and deliver training, maintain high‑quality support materials, and develop targeted communication and engagement approaches. They will analyse user data and service interactions to identify skills gaps and improvement opportunities, ensuring adoption efforts are evidence‑based and aligned to organisational priorities.

Strong relationships with Business Relationship Managers, Digital Technology Leads (DTLs), and other stakeholders are central to the role. Through these partnerships, they will gather user insights, promote digital learning, and help embed cloud-based services in day‑to‑day operations.

This is a strategic, user‑centred role focused on driving digital confidence, supporting continuous learning, and maximising the value of the CPS’s technology investments.

The Crown Prosecution Service is based in England and Wales. If you’re applying for this role and live in Scotland or Northern Ireland, you must let us know when accepting this offer as you need permission to work from your home address if hybrid working is part of your role. There’s no guarantee that we will grant this approval.

You must be aged 16 before starting in this role. The start date is expected to be 8-12 weeks after the application deadline.

As part of this role, you are expected to undertake direct line management responsibilities.

Job description

Your roles and responsibilities:

• Drive effective adoption of digital tools and services by translating technical changes into user-focused training, communications, and improvement activities that increase digital confidence and capability across the CPS.
• Design and deliver high‑quality learning and support materials including training sessions, knowledge‑base content, and self‑service resources, ensuring accuracy, accessibility, and alignment with user needs.
• Use data and user insights to identify skills gaps and improvement opportunities, analysing service interactions and feedback to refine adoption strategies and enhance the user experience.
• Build strong relationships with Business Relationship Managers, Digital Technology Leads (DTLs) and other stakeholders to ensure consistent engagement, understand business needs, and support effective implementation of digital products.
• Represent the Digital Technology function at business meetings and forums, communicating updates, gathering feedback, and ensuring digital initiatives are embedded in day‑to‑day work in a way that delivers measurable benefits.

A copy of the full job description is attached.

Person specification

To be eligible to apply, you need:

• Experience driving adoption of digital tools and services, particularly cloud-based platforms such as Microsoft 365, with a strong focus on improving user capability and confidence.
• Proven ability to design and deliver training, workshops, and self‑service-learning materials, ensuring accuracy, clarity, and accessibility for diverse user groups.
• Strong analytical experience, including the ability to interpret user data, service interactions, and feedback to identify skills gaps and inform adoption or improvement activities.
• Effective stakeholder engagement skills, working with Business Relationship Managers, Digital Technology Leads (DTLs), and other business areas to align digital initiatives with organisational needs.
• Excellent communication and influencing abilities, engaging confidently with users at all levels and representing the digital function in meetings, forums, and area events.

It is desirable that you have the below experience but this is not required to apply:

• Experience contributing to or maintaining a forward‑looking digital adoption pipeline, aligning initiatives with organisational priorities.
• Familiarity with change management practices, including supporting the rollout and embedding of new digital systems or service enhancements.
• Background in digital customer engagement, including resolving non‑routine queries and supporting improved user experience.
• Experience creating multimedia training content, such as videos or eLearning materials, to support knowledge sharing and digital skills development.
• Understanding of benefits realisation and impact measurement, including monitoring adoption metrics to assess effectiveness and inform planning.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions
• Communicating and Influencing

Benefits

Alongside your salary of £43,800, Crown Prosecution Service contributes £12,688 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

• You can do impactful, purposeful work that’s making a difference to your local communities.
• You are able to learn and grow, with access to the right opportunities and resources.
• We care about your wellbeing.
• We want you to feel valued, trusted and included.

We also offer the following range of benefits:

• Civil Service contributory pension of up to 28.9%
• 25 days’ leave, increasing to 30 days after 5 years
• £350 each year to spend on personal development
• lawyer training programme for all new prosecutors
• an extra privilege day to mark the King's birthday
• competitive maternity, paternity and parental leave
• flexible working including flexitime, and a family friendly approach to work
• Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact izichi.elenwo@cps.gov.uk

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

The Crown Prosecution Service also has a range of development programmes to support all aspiring, new and experienced managers with developing the skills, behaviours and knowledge to build their confidence and capability. Our Manager Induction Programme is mandatory for all newly appointed managers. This is a fantastic opportunity to support all our new Crown Prosecution Service managers with the tools required to perform effectively in their roles.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application and interview. These are expected to take place on w/c 9 March 2026.

Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact izichi.elenwo@cps.gov.uk

You should keep this week free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

Personal statement

We ask you to complete a personal statement of no more than 1,250 words. You need to address the core behaviours for this role, which are:

1. Communicating and Influencing (Lead Behaviour)
2. Seeing the Bigger Picture

You also need to demonstrate the following experience required for this role:

• Experience driving adoption of digital tools and services, particularly cloud-based platforms such as Microsoft 365, with a strong focus on improving user capability and confidence.
• Proven ability to design and deliver training, workshops, and self‑service-learning materials, ensuring accuracy, clarity, and accessibility for diverse user groups.
• Strong analytical experience, including the ability to interpret user data, service interactions, and feedback to identify skills gaps and inform adoption or improvement activities.
• Effective stakeholder engagement skills, working with Business Relationship Managers, Digital Technology Leads (DTLs), and other business areas to align digital initiatives with organisational needs.
• Excellent communication and influencing abilities, engaging confidently with users at all levels and representing the digital function in meetings, forums, and area events.

In addition, you need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour ‘Communicating and Influencing’ first. If the standard on this behaviour isn’t met, the other behaviours won’t be considered and your application won’t progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Interview

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against SEO in the Civil Service success profiles behaviours framework. We are assessing 2 behaviours at interview stage:

1. Communicating and Influencing
2. Making Effective Decisions

CV

You’re not required to upload your CV. However, when submitting your application there is a ‘CV section’. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it won’t be assessed.

It’s your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Strengths

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

Please note that the CPS is unable to offer visa sponsorship. Therefore, if you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to securea Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form, and nationality and immigration questionnaire

If you're a Crown Prosecution Service member of staff, you won’t need to do a Disclosure and Barring Service check as you already hold this clearance.

The job you’re applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn’t apply.You’re required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven’t been disclosed.

Reserve list

If you're recommended by the selection panel but not appointed to the current vacancy, you’re put on a reserve list for 12 months. You may be offered another Senior Technology Adoption Manager post in CPS Digital and Information Directorate if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

Feedback

We only provide feedback if you attend an interview or assessment.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after they’ve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance number and date of birth – are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database.

Civil Service Commission

If you’re dissatisfied with the recruitment process and wish to make a complaint, please contact Strategic.Resourcing@cps.gov.uk with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Izichi Elenwo
• Email : izichi.elenwo@cps.gov.uk

Recruitment team

• Email : strategic.resourcing@cps.gov.uk

Attachments

NEW B3 Senior Technology Adoption Manager Opens in new window (doc, 94kB)CPS Terms and Conditions 2025 Opens in new window (docx, 255kB)NEW CPS Personal Statement Guidance 2023 Opens in new window (docx, 269kB)