Senior Web Delivery Manager

Job summary

Salary: £46,743 per annum
Band: UKRI Band E
Contract Type: Open ended
Hours: Full-time/Part Time (minimum 0.8 FTE) (flexible working available)
Location: Polaris House, Swindon - Hybrid working available

Closing Date: Monday 6th July 2026

Job description

The UKRI website, ukri.org, is one of our most important external communications channels - the front door to UKRI's services, funding opportunities, and the stories of our impact on society and the economy. With hundreds of thousands of users each month, it plays a central role in how the research and innovation community engages with us.

The Senior Web Delivery Manager sits in the Web team, part of External Affairs and Communications.

The Web team is a multidisciplinary group of content, product and delivery professionals. We use data and evidence to drive the continuous improvement of the website, making it simpler, clearer and more useful for our audiences.

This is a genuinely interesting moment to join us. We are evolving our web content strategy and content operations - building more sustainable, scalable ways of working that will shape how the team delivers for years to come.

As Senior Web Delivery Manager, you will play a central role in how the Web team operates day to day, translating strategic priorities into well-managed, high-quality web delivery. You will lead on workload planning, stakeholder coordination, and continuous improvement of our processes - working closely with content designers, developers, product managers and colleagues across UKRI.

Your responsibilities:

Delivery and Operations

• Plan, prioritise and manage the delivery of web content activity across ukri.org, using a combination of Agile methodologies, your knowledge of the UKRI website proposition, and appropriate planning tools.
• Implement, manage and continuously improve workflows, methodologies and ways of working to support an effective, well-run team.
• Be an expert user and Web team champion of Asana, our workload and project management tool.
• Use data, evaluation techniques and reporting to support capacity planning and drive the most effective outcomes for UKRI.
• Proactively manage risks and dependencies, developing mitigations to get the best value from the Web team within organisational constraints.
• Apply editorial judgement to assess whether content requests align with the website proposition and meet the bar for publication.

Stakeholder Management

• Liaise and coordinate across External Affairs and Communications and the wider organisation, ensuring the website is managed in line with strategic priorities and Web team capacity.
• Build a network of internal and external stakeholders, forming strong, constructive working relationships at all levels.
• Manage stakeholder expectations through negotiation and facilitation, maintaining the reputation of the Web team while achieving effective outcomes.
• Lead on managing the web helpdesk product, including its development and any external supplier relationships.

Team and Capability

• Support and coach team members, facilitating collaboration, communication and continuous improvement.
• Lead the delivery of workshops and training for colleagues, acting as an advocate for the website and good web practice.
• Support UKRI's commitment to an inclusive, user-centred approach to web delivery.

Person specification

The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I).

Essential

• Agile or project management qualification or certification (S&I).
• Skilled user of planning tools such as ticketing systems, workload management tools and whiteboard tools (S&I).
• Knowledge of the content lifecycle and operations for a large, complex product or service (S&I).
• Experience in a delivery role making strategic decisions, including prioritisation of content workload, using data and evidence to drive effective outcomes (S&I).
• Experience of capacity management (S&I).
• Experience of devising and implementing team workflows and processes (S&I).
• Effective communication, collaboration and negotiation skills, with a track record of productive stakeholder relationships (S&I).
• Experience of working in delivery for a user-centred design team, including working alongside content designers, user researchers and product managers (S&I).

Benefits

Alongside your salary of £46,743, UK Research and Innovation contributes £13,541 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning!

A list of benefits below:

• An outstanding defined benefit pension scheme.
• 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent).
• Employee discounts and offers on retail and leisure activities.
• Employee assistance programme, providing confidential help and advice.
• Flexible working options.

Plus, many more benefits and wellbeing initiatives that enable our employees to have a great work life balance!

For further information on our benefits please see:

Benefits of working at UK Research and Innovation (UKRI)

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Please apply online, if you experience any issue applying, please contact Recruitment@ukri.org.

Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of these fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit https://www.gov.uk/skilled-worker-visa/how-much-it-costs or contact Recruitment@ukri.org.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

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Contact point for applicants

Job contact :

• Name : UKRI Recruitment Team
• Email : Recruitment@ukri.org

Recruitment team

• Email : Recruitment@ukri.org