SEO - Programme Capability Development Lead

Job summary

The Catterick Integrated Care Centre (CICC) programme is a flagship initiative within Defence Medical Services (DMS) Transformation, delivering a state-of-the-art healthcare facility to serve both the Ministry of Defence (MOD) and the local NHS population. The Programme Capability Support Lead will be pivotal in delivering the CICC programme, focusing on designing and implementing the Building and Clinical Operating Models to ensure seamless integration of military and civilian healthcare services. Reporting to the Programme Manager and overseeing the Programme Capability Support Officer, the role involves collaborating with stakeholders, aligning capabilities, and driving innovative solutions to enhance healthcare delivery. Key responsibilities include working with subject matter experts, validating solution designs, supporting transitions to new service arrangements, and contributing to the programme’s transformative healthcare outcomes. This is a unique opportunity to shape the future of integrated healthcare for MOD and NHS communities.

This role is offered on a fixed-term appointment (FTA) basis & is lifed until 31/03/2028, this is due to its alignment with the CICC programme, which is time-limited and will conclude upon the successful delivery of its objectives.

This role is advertised at 37 hours per week.

Cyber & Specialist Operations Command

Cyber & Specialist Operations Command (CSOC) generates and operates specialist capabilities, ready to fight across all domains to make the UK secure at home and strong abroad.

Always on, we are across every UK operation, delivering the capabilities you don’t usually see - or those you can’t.

From cyber warriors and medics to intelligence analysts, special forces, educators, and Defence attachés, our collective expertise delivers the warfighting edge Defence needs to deter threats and secure the nation today, and prepare for tomorrow.

CSOC unites Defence’s cyber and specialist capabilities under a single, military command alongside the Royal Navy, British Army, and the Royal Air Force - acting as the UK’s fourth Military Command. For more information, please see here.

Job description

As a programme of national significance, the CICC is regularly discussed at the highest levels within the DMS and NHS and has received ministerial endorsement as a key element of the development of Catterick Garrison and Richmondshire.

The Programme Capability Support Lead will play a vital role in ensuring the successful delivery of this complex and transformative programme. Reporting to the Programme Manager and overseeing the Programme Capability Support Officer, the postholder will focus on crafting and delivering solution designs for both the Building Operating Model and, predominantly, the Clinical Operating Model. This will involve aligning capabilities to ensure seamless integration between military and civilian healthcare services, while driving the development of innovative solutions to enhance the efficiency and effectiveness of healthcare delivery within this collaborative framework.

This role requires close collaboration with a wide range of internal and external stakeholders. It demands strong coordination, communication, and stakeholder engagement skills, as well as the ability to navigate complexity and ambiguity. The postholder must be adept at translating technical and operational requirements into clear, actionable plans that support programme success.

Person specification

The duties and responsibilities of the role include, but are not limited to:

• Working alongside subject matter experts (SMEs) to maintain USER/Defence Lines of Development.
• Coordinating input into solution design validation, verification, and acceptance into service.
• Supporting the transition to new in-service arrangements and benefits planning.
• Reviewing specifications, collating evidence, and developing solution designs to ensure coherence with programme objectives, requirements, and benefits.
• Contributing to pan-project workstreams and enabling the successful implementation of the CICC’s transformative healthcare solutions.

For further details, please see the attached Terms of Reference

• Essential Criteria
  Collaboration and Stakeholder Engagement: Experience working across teams, departments, or organisations to deliver shared objectives in a complex stakeholder environment. Proven ability to build strong relationships and support effective engagement, particularly where partners have competing priorities.
• Communication Skills: Strong written and verbal communication skills, with experience preparing clear and concise advice, briefings, or reports for senior leaders. Able to present complex information in a way that supports decision-making.
• Strategic Thinking and Adaptability: Ability to contribute to strategy or policy development, identify emerging issues, and adapt plans or recommendations to align with programme objectives.
  Programme and Project Management: Demonstrable ability to manage competing priorities, coordinate activity across workstreams, and deliver high-quality outputs in a structured and timely manner.
• Governance and Compliance: Awareness of governance frameworks and compliance requirements, with the ability to ensure activities align with established standards and policies.
• Problem-Solving and Leadership: Strong analytical skills to identify issues and recommend solutions, with experience providing guidance or mentoring to team members and fostering collaboration.

Desirable Criteria
Sector Knowledge: Familiarity with healthcare operations, defence organisations, or integrated service delivery models, particularly in MOD or NHS contexts.

Capability Development: Understanding of Defence Lines of Development (DLOD) or similar frameworks, with experience contributing to solution design or acceptance into service.

Qualifications: Possession of recognised project or programme management qualifications (e.g., PRINCE2, MSP, APM).

Change Management: Experience supporting or leading change initiatives, with the ability to engage stakeholders and manage transitions effectively.

Continuous Improvement: Evidence of promoting learning, innovation, and best practices, with a focus on embedding lessons learned.

Sustainability and EDI: Awareness of sustainability goals and equality, diversity, and inclusion (EDI) principles, with the ability to incorporate these into programme activities.

For further details. please see the attached Terms of Reference.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Leadership
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Working Together
• Seeing the Big Picture
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Operation Delivery Profession Skills Framework - Core Skill - Adaptability to Change - Practitioner

Benefits

Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

An inclusive working environment

• Learning and development tailored to your role

• An environment with flexible working options

• A culture encouraging inclusion and diversity

• A Civil Service pension with an employer contribution of 28.97%

• Free parking

• Access to a gym

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Things you need to know:

The sift will be completed within 10 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

At application stage you will be assessed against the following

CV: Please ensure you demonstrate that you have the required skills, knowledge and experience, in your CV, making sure that any reference to your personal details have been removed prior to submitting your application.

Personal Statement (500 words):

Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Behaviours:

A Behaviour Statement (maximum 250 words), describing your skills and experience in relation to the behaviour:

• Working Together.
• Seeing the bigger picture
• Changing and Improving

Technical Skills: Operation Delivery Profession Skills Framework - Core Skill - Adaptability to Change – Practitioner (250 Words)

In the event of a large number of applications being received, an initial sift may be held on your CV

At interview you will be assessed against the following:

Behaviours:

• Seeing the Bigger Picture
• Communicating and Influencing
• Leadership
• Changing and Improving
• Delivering at Pace

You will be also assessed on your experience using the technical skills framework:

• Operation Delivery Profession Skills Framework -Core Skill - Adaptability to Change-Practitioner

We may also raise the score required at any stage of the process if we receive a high number of applications.

Please see the link to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

Are you applying for a job in Civil Service? - YouTube

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.

Further information:

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

This post does not offer any assistance with relocation allowances.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative. Making the Civil Service a Great Place to Work for Veterans - GOV.UK

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcing@mod.gov.uk.

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

This is a Fixed-term Appointment as a SEO Programme Capability Development Support Lead in the Regional HQ Catterick, DL9 3JS and occasional travel Lichfield, WS14 9PY. Your responsibilities will be as described in this job advert and attached TOR. The reason why you are appointed for a fixed period is due to its alignment with the CICC Programme, which is time limited and will conclude upon the successful delivery of its objectives. This post will therefore begin on your appointment and will end on 31/03/2028.

Feedback will only be provided if you attend an interview or assessment.

If you are a permanent MoD civil servant and are found successful for an internally advertised Fixed-term Appointment (FTA) you should move into the post under a Temporary Transfer (for up to a maximum of 3 years). At the end of the posting, you will return to your previous MoD Business area. If this posting is at a higher grade, your promotion will be temporary, and you will return to your substantive grade at the end of the Temporary Transfer. If a Temporary Transfer cannot be agreed between all parties then a transfer on an FTA contract is possible, read the FTA and Change of Work Location in the UK policy for further information.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Sarah Richardson
• Email : sarah.richardson146@mod.gov.uk

Recruitment team

• Email : DBSCivPers-SGDMSResourcing@mod.gov.uk

Further information

Please see attached Further Information document.

Attachments

Terms of Reference Opens in new window (pdf, 365kB)Further Information - External (3) Opens in new window (docx, 37kB)DMS Candidate Pack - compressed Opens in new window (pdf, 696kB)