Service Administrator

Job summary

The Serious Fraud Office fights complex financial crime, delivers justice for victims and protects the UK’s reputation as a safe place to do business. We take on the crimes that others cannot tackle, often involving huge sums of money, multiple victims, and significant impacts for the UK economy and global reputation.

You will join the SFO's Information Management & Systems team who provide an application management service for iBase, an SQL based database application (officially called i2 Group), to the operating Divisions using it, which total some 180 staff members. The SFO utilises iBase and ANB primarily for capturing, organising, and interrogating its intelligence records.

You will operate our relationship with the service provider, i2 Group, on a regular basis and work with them to overcome technical issues as they arise and to keep the service stable and supported, compliant and up to date.

There is a small working group that you will run, of key users and data owners who help to define, prioritise, and implement agreed changes. You will have opportunities to scope, design, and deliver activities to make amendments to our database design, user interface and security model. You will also be expected to administer access security and other maintenance tasks. Our Digital Systems Manager, who you would report to, is responsible for a broad range of systems that support our investigation and prosecution of economic crime, as well as our more standard corporate systems for Finance, Intel Division etc.

You will facilitate change in our systems and processes by collaborating with a wide range of business users to identify and risk-assess potential changes, define and make agreed amendments, and organise the necessary testing and training; in doing so you will follow a typical system change life cycle. Over time, you may become involved with other related business systems and their related database applications that are the responsibility of the Digital Systems Manager.

Job description

As a Service Administrator you will be responsible for the following;

• To engage with key stakeholders to understand and capture requirements for application change, or security changes, and compile detailed specifications and arrange sign-off against the agreed scope with the appropriate Business Owner.
• To deliver technical solutions to meet the requirements such as:
  • Database design, working with users on the intended use case
  • Database creation, configuration and updates including creating required entities
  • Data migration planning and delivery including bulk imports into SQL.
  • Create and maintain SSRS reports to work with the iBase record structures
• To perform database administration tasks to support other administrators and users such as adding new users and maintaining security permissions.
• To ensure accurate project and systems documentation is maintained.
• To train users and help to update guidance and policies as required in line with the SFO’s standards.
• To be the main point of contact for key suppliers in relation to the i2 Group services utilising the Pro Bundle.
• To manage a regular working group of other database users/developers, which will prioritise and deliver projects.
• Create and deploy disaster recovery and test plans for quality assurance, organise and coordinate user acceptance testing - with technical and non-technical members of staff, deploying release plans to ensure smooth service transition
• To work on system interfaces as part of another team implementing a case management system

This Job Description sets out current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility entailed. Some out of regular hours working may be required.

For more information about the role and for a a full list of key responsibilities, please see attached Job Pack

Person specification

See above and attached job pack

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £45,312, Serious Fraud Office contributes £13,126 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Option to join the Civil Service pension scheme. For further details, click here http://www.civilservice.gov.uk/pensions

Generous annual leave provision of 25 days which increases to 30 days after five years’ service plus an additional day in recognition of the King’s Birthday and the option to buy or sell up to five days’ leave per year. Different terms may apply if you are already a Civil Servant.

Discretionary performance-related bonus scheme.

Interest-free season travel ticket, bicycle loan and cycle to work scheme.

Access to the Rental Deposit Salary Advance Scheme which assists employees in meeting the costs of deposits for privately rented homes.

Opportunities for learning and development.

Flexible working arrangements and family-friendly policies.

Voucher for eye care and discounted spectacles.

Access to a range of discounts through membership of the Civil Service Sports and Social Club, CSSC Sports and Leisure. http://www.cssc.co.uk/

Maternity and paternity leave provision over and above the statutory entitlements.

Access to My CPS Rewards Gateway. My CPS Rewards offers staff a range of rewards and savings including:

• Discounts with high street retailers
• Savings on grocery shopping at a range of supermarkets
• Special salary sacrifice and recognition schemes
• Reloadable gift cards and e-cards
• Instant vouchers

Any move to the Serious Fraud Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application stage

As part of the application process you will be required to provide:

• A personal statement of no more than 750 words that explains how your skills and experience meet each of the essential and desirable experience and technical criteria as listed in the job pack.

Please note, desirable experience will only be taken into account if there is a large volume of applications and there is a need for further shortlisting for interview.

• A supporting CV outlining your job history and qualifications. (Your CV must be submitted by 9am on the 23rd February)

It will not be possible to provide feedback to applicants who are unsuccessful at the application stage.

Interview stage

Behaviours, experience and technical criteria as outlined in the job pack will be tested at interview.

Full details of the interview process will be made available to shortlisted candidates in the invite to interview.

Sift to take place from 25th February.

Interviews are expected to take place from 9th March.

All dates are indicative and subject to change.

Successful candidates must meet the security requirements before they can be appointed. To be eligible you must meet the following residency requirements dependent of the level of security vetting required: SC: 5 years residency in the United Kingdom preceding this application.

This is a fixed-term appointment for 24 months with a possibility of extension (subject to business need).

For permanent civil servants joining the Serious Fraud Office (SFO) on a Fixed-term Appointment:

Please note if you accept a Fixed-term Appointment with the SFO the preferred option is for you to transfer from your home department on a loan basis to ensure you can return to your home department at the end of the Fixed-term Appointment. Exceptionally, if a transfer on a loan basis cannot be agreed by your home department, you would transfer to the SFO on the basis that you would lose your permanent Civil Service status but retain your continuity of employment. However, if you face a redundancy situation at the end of the Fixed-term Appointment you will be treated as a permanent civil servant for redundancy and redeployment purposes only. You must have two years’ service to be eligible for redundancy benefits under the Civil Service Compensation Scheme.

Therefore you should be aware that when your Fixed-term Appointment at the SFO comes to an end, your employment in the Civil Service will end, unless:

• an extension to your Fixed-term Appointment has been agreed by the SFO.
• a conversion to permanent status has been agreed by the SFO.
• you are successfully redeployed into a suitable alternative post
• you secure another Civil Service post through a recruitment process.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Allen Lane
• Email : people@sfo.gov.uk

Recruitment team

• Email : people@sfo.gov.uk

Attachments

SEO Service Administrator JD Opens in new window (pdf, 244kB)