Service Delivery Manager

The starting range for this role is £53,713 – £58,953 per annum based on a 36-hour working week.

Help shape the future of digital services for Surrey

An exciting opportunity has arisen to join Surrey County Council’s IT & Digital Service Assurance Team at a pivotal time of transformation. We are looking for an experienced and motivated Service Delivery Manager who is passionate about delivering high‑quality, value‑driven IT services that make a real difference to residents, colleagues, and communities across Surrey.

Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer.

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• option to buy up to 10 days of additional annual leave
• a generous local government salary related pension
• up to 5 days of carer's leave and 2 paid volunteering days per year
• paternity, adoption and dependants leave
• an Employee Assistance Programme (EAP) to support health and wellbeing
• learning and development hub with a wealth of resources
• wellbeing and lifestyle discounts including gym, travel, and shopping
• a chance to make a real difference to the lives of our residents

About the role
As Service Delivery Manager, you will play a pivotal role in strengthening how IT & Digital services are designed, measured, governed, and continually improved. You will provide clear insight into service performance and cost, ensuring services are transparent, resilient, and aligned to business outcomes. The role owns service performance and financial models, ensures ITSM processes and agreements are effective, drives continual service improvement using data and insight, partners with senior stakeholders and suppliers, leads a small team, and deputises for the Service Assurance Manager when required.

Key responsibilities

• Lead the strategic delivery of IT & Digital services, ensuring they are measurable, customer-focused, and aligned to organisational priorities.
• Own ITSM performance management, including KPIs, dashboards, service reviews, and improvement pipelines.

• Proactively monitor and improve service performance, managing risks across technology, process, capacity, suppliers, and SLAs.
• Lead and develop a small team while acting as a trusted partner to senior stakeholders and suppliers.
• Produce clear performance and financial insight to support decision‑making, contract management, and continual improvement.

Your application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Project Management experience
• Ability to influence decisions though data analysis &evidence (Writing Business Case)
• Curiosity with high attention to detail(analytical)
• Proactive & leadership skills
• Experience with Continual Service Improvement

To apply, we request that you submit a CV and a personal statement.

Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 24/05/2026 with interviews planned to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Simon Au via email at simon.au@surreycc.gov.uk.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.