Service Desk Analyst
To apply for this vacancy, click the “Apply Online” link.
If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.
You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.
If you are unable to use this service or would like assistance, please contact us via hr@waverley.gov.uk or call the Human Resources team on 01483 523388.
Are you looking for an exciting new challenge?
Do you have experience in providing IT support?
Are you looking to join an ambitious, dynamic, and innovative local authority that encourages team working and your personal development?
Come and join our IT Support team.
Based at our main Council office in Godalming, Surrey, you will be providing technical support to all of Waverley’s IT users, including our remote workers and Councillors.
Our IT Service Desk is the central point of contact when it comes to the functioning of the council. With each day will come a variety of new challenges for you to work on, whilst also being able to liaise and communicate with all departments and members of staff. This role is essential to the functioning of the organisation.
To be successful, you will need previous experience working on an ICT Service Desk, supporting Microsoft Office suites and Operating Systems. You will also demonstrate excellent customer service and written / verbal communication skills.
This post is a full-time role. However, all applications will be considered. For an informal discussion about the post, please contact Linda Frame, IT Manager on 01483 523157.
Closing date for applications: 28th July 2025 at 9.00am
Interview date: 31st July 2025
The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here
We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here
Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.
Salary range
- £29,951 - £32,033 per year