Service Desk Analyst

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Please apply by clicking the 'Apply Now' button below. Full information, including the Job Description, Person Specification and other details about Runnymede Borough Council, is available in the Extra Information attachment.

If it is difficult for you to apply online please contact us at Human Resources, Runnymede Borough Council, Civic Centre, Station Road, Addlestone, Surrey, KT15 2AH.

Email: humanresources@runnymede.gov.uk. or Telephone: 01932 425517.

Join Our Digital Services Team

Service Desk Analyst

37 hours per week

Salary range: £29,696 – £32,957 per annum (depending on experience)

Hybrid Role

About the Role

Runnymede Borough Council is looking for an experienced Service Desk Analyst to join our forward-thinking Digital Services team. Based at our modern Civic Centre in the heart of Addlestone’s regeneration zone, this is an exciting opportunity to support and drive digital innovation across the Council.

In this highly visible and customer-facing role, you’ll be the first point of contact for many of our staff, ensuring they receive timely, professional, and effective technical support. You’ll play a key part in troubleshooting and resolving IT issues, implementing new technologies, and maintaining high service standards across our digital environment.

What You’ll Do

• Deliver excellent customer service by clearly communicating technical solutions to non-technical users
• Support the rollout of new systems and technologies across the Council
• Maintain accurate documentation and contribute to service improvement initiatives
• Collaborate closely with senior support colleagues

About you

• At least 5 years of experience in a technical IT support role
• Strong knowledge of Windows 11, networking, and server environments
• Proficiency in PowerShell, Python, or another scripting language (desirable)
• A calm and professional approach under pressure, with a proven record of delivering quality results
• Excellent communication skills with the ability to simplify technical information for a wide audience
• A strong customer service ethos and the confidence to liaise with stakeholders at all levels

Experience in the public sector or a passion for innovative technology in local government would be an advantage.

Why Join Runnymede?

Runnymede Borough Council is a progressive and ambitious organisation committed to delivering outstanding services. We are proud of our award-winning teams and forward-thinking culture. We invest in our people and encourage continuous development and innovation.

Benefits

• Hybrid working 3 days in the office, 2 days working from home
• Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
• 28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
• Excellent Pension Scheme, including access to an Additional Voluntary Contributions
• Free Parking
• Training and development opportunities
• Payment of one professional membership per annum
• Cycle to work + further related discounts
• Season ticket loan
• UK Healthcare plan after 1 years’ service
• Dental insurance plan after 3 years’ service

How to Apply

To apply please use the apply link below. For more information about the role please see the Extra Information section

We are passionate about building an inclusive and diverse workforce and we welcome applications from candidates with a variety of backgrounds, skills and abilities. If it is difficult for you to apply online, please contact Human Resources at humanresources@runnymede.gov.uk or on 01932 425527 who will be able to assist you.

Key Dates

• Closing date: 18/07/2025
• Interview date: to be confirmed

If you do not hear from us within two weeks from the closing date you have not been successful on this occasion. Thank you for considering Runnymede Borough Council.

Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.