Service Desk Analyst

Location

Force Headquarters - Ripley

Agile working – work style

Agile Worker

Business Area

Digital Data and Technology

Department

Information Services

Rank

N/A

Grade

E

Salary

£26,703 - £32,613

Part/Full Time

Full Time

Hours per Week

37

Additional Working Conditions

Suitable for Job Share, Flexi-time, Part Time

Type of Contract

Permanent

Vetting Level Required

MV, SC

Description

Support our users and keep our technology on track!

As a Service Desk Analyst, you’ll ensure all IS incidents and requests are accurately recorded, handled, and progressed. You’ll act as a key communication link between the IS department and its customers and suppliers, working collaboratively with colleagues across the organisation to ensure every call is managed in a timely, professional, and customer‑focused manner.

You’ll be

• Accurately recording incidents/requests reported and actioning these or escalating where required.
• Developing self-help tools for users (e.g. FAQs, e-resources and e-learning).
• Tracking reports to ensure they are resolved within agreed timeframes and recommending improvements to increase performance.

You must have

• ICT support experience including providing a quality customer service.
• Experience using Service Desk software (e.g. Alemba and BMC Remedy).
• Proven record accurately resolving routine and complex ICT problems in a timely manner.

What’s next

Please click APPLY to complete your application, telling us how you meet the essential and desirable criteria by showcasing your skills and experience.

To support you with your application we have provided some application guidance and our recruitment process.

If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Recruitment Team: careers@derbyshire.police.uk

To understand how you can make Derbyshire safer together visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.

Document Attachment

Service Desk Analyst.pdf – 163KB