Service Improvement & Project Support Officer

• Job_Description_-_Service_Improvement___Project_Support_Officer

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

We have an excellent opportunity for a Service Improvement & Project Support Officer to join our Executive Business Support team here at Wokingham Borough Council, on a full-time, permanent basis.

This is an exciting opportunity to work across improvement, transformation and operational projects in Children's Services. You'll strengthen data quality and governance and support key operational functions, helping services for children and families run effectively, meet statutory requirements and prepare for inspection and assurance activity.

Benefits

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

⭐ Generous Annual Leave - 28 days per annum (rising by 5 days with 5 years continued local government serviced), plus Bank Holidays

⭐Local Government Pension Scheme

⭐GP Helpline - Available 7 days a week

⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline

⭐Free Eye Tests and Flu Vaccines

⭐Free Onsite Gym - Located at Shute End Offices, Wokingham

⭐Salary Sacrifice Schemes - Including Car and Cycle to Work schemes

⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

⭐Move through Menopause Course

⭐Sports & Social Group Activities – Including running, football, cricket & more

⭐Learning & Development Opportunities

⭐Employee Networks

⭐And more!

Key Responsibilities:

• Coordinate and support service improvement activity across Children's Services Service Delivery teams, including reviewing operational processes and identifying opportunities to improve consistency, resilience and service effectiveness
• Undertake process mapping and support the development of improvement plans, including identifying gaps, inefficiencies and areas where procedures, systems or working practices could be strengthened
• Maintain trackers, action plans and project documentation to monitor agreed priorities, improvement activity and operational actions, ensuring progress is clearly recorded and followed up
• Support reporting and escalation arrangements by collating updates, preparing progress information and written reports on improvement projects, identifying risks or issues and escalating matters appropriately
• Support Ofsted inspection planning and service readiness, including operational and administrative logistics, project coordination for pre-inspection preparation and post-inspection action planning, evidence gathering, data quality activity and preparation of the required evidence base for presentation to Ofsted

Candidate Requirements:

• Highly organised and able to manage competing priorities
• Ability to identify opportunities to improve processes and ways of working
• Excellent written and verbal communication skills
• Ability to build positive relationships with colleagues and stakeholders at all levels
• Proficiency with Microsoft Office applications, such as Excel and PowerPoint
• Takes initiative and can work independently

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Click the link below and Apply Today! Alternatively, to arrange an informal discussion about the role, contact Mandi Beresford via email at mandi.beresford@wokingham.gov.uk (Strictly no agencies).

Closing date: Sunday 22nd November 2026, at 11pm

Interview date: TBC

AI in Applications:

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.