Service Manager

We are seeking to appoint an experienced and motivated Service Manager on a fixed-term basis to cover a secondment until March 2027. This role provides countywide leadership to the Adult Care Assessment and Triage Team, who deliver professional assessment and triage at the front door of Adult Social Care.

Key Responsibilities

• Provide operational leadership to the Adult Care Assessment and Triage Team, ensuring high-quality, timely responses for Derbyshire residents accessing support.
• Build and maintain strong, productive relationships with partner agencies, supporting the ongoing development of our front-door offer.
• Use collaborative working, problem‑solving skills, and creativity to develop effective and efficient solutions for complex challenges.
• Support, supervise, and develop staff, fostering professional autonomy, accountability, and continuous improvement.
• Lead on performance management, ensuring delivery against agreed outcomes and standards within the council.
• Navigate and coordinate complex systems and processes to help individuals achieve positive outcomes.
• Line manage a multi-disciplinary team, ensuring compliance with statutory duties under theCare Act 2014.
• Promote and embed a strengths‑based, person‑centred approach across the service, encouraging independence, choice, and control for those we support.

Who We’re Looking For

We welcome applicants who are:

• Motivated, enthusiastic, and committed to ongoing service development and improvement.
• Able to demonstrate a strong track record in managing and supporting teams, promoting high standards of practice and professional responsibility.
• Confident in influencing and shaping practice, with the ability to inspire a shared commitment to person‑centred, strengths‑based approaches.
• Skilled in partnership working and capable of navigating multi‑agency systems to achieve the best possible outcomes for people.

Working Pattern

The successful candidate will join an established management team and provide line management support over two days per week: Thursday and Friday.

Employees have access to a range of support, benefits and discounts including:

• Generous Annual Leave Scheme 27 days annual leave per year (rising to 32 days after 5 years continuous service) plus 8 bank holidays (pro rata). Grade dependant.
• Local Government Pension Scheme: Providing financial security
• Supportive management and team
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Paid travel expenses if required to travel to other sites (Terms and conditions apply)
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Our Derbyshire Rewards: a package of benefits, cashback and discounts.

More details on the benefits of working for the council can be found on our reward and recognition page here

For more information about the role or an informal chat, please email tom.cotterill@derbyshire.gov.uk

Provisional Interview Date: Friday 13th March 2026

Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts. To discover more detail about the rewards and benefits available to you, click here

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Important: Derbyshire County Council holds a sponsorship licence, but this role does not offer visa sponsorship. Please apply only if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values — being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.