Service Support Assistant

Make a Difference in Lancaster
Join us as a Service Support Assistant and play a vital role in supporting the Environment and Place service. Your work will help ensure effective financial management, smooth service delivery, and compliance with important audits and funding requirements. By contributing to our community-focused services, you’ll help Lancaster respond to the Climate Emergency and promote safety and wellbeing for all residents. This is a 2 year fixed term contract

What You’ll Be Doing
You’ll be the first point of contact for customer enquiries, providing clear and helpful information. Your responsibilities include processing invoices and purchase orders, maintaining accurate records, supporting budget monitoring, and assisting with meetings and events. You’ll also help keep our website and social media up to date, manage the Council’s fuel system, and compile data for reports and audits.

You’ll Fit Right In If…
You have GCSEs in English and Maths (or equivalent), experience with invoice processing, and good knowledge of Microsoft Office. You communicate clearly, handle challenging situations with tact, and work well as part of a team. You’re organised, flexible, and take pride in delivering excellent customer care. Your approach reflects our values of Working Together, Ambition, Pride, and Ownership.

Ready to Join Us?
If you’re eager to support your community and develop your skills in a friendly, inclusive environment, we’d love to hear from you. Find out more about what it’s like working with us, our benefits, values and culture, by visiting lancaster.gov.uk/sites/recruitment.

Why Work With Us

Our Benefits
• Generous annual leave
• Local Government Pension Scheme
• Discounted gym membership
• Cycle to Work scheme
• Car purchase scheme
• Lifestyle savings
• Health Care Cash Plan
• Volunteering days
• Wellbeing support

Flexible working friendly
We welcome discussions about flexible working and may be able to offer hybrid working, a generous flexi-time scheme, and agreed working hours to support work–life balance.

Inclusive employer
We welcome applications from all parts of the community and are committed to a diverse and inclusive workplace where everyone is treated with dignity and respect.
We guarantee interviews for applicants with a disability and armed forces veterans who meet the essential criteria.