Service Support Assistant

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall Glenfield, Leicestershire, LE3 8RF

Salary: £25,995-£26,409 per annum (pro-rata for part-time) (Pay Award Pending)

Working Hours: 37 per week

Contract Type: Permanent,

Closing Date: 21st June 2026

Interview Date(s): 30th June and/or 1st July 2026

About the Role

The Service Support Assistant role is part of the wider Business Support Service and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures. The current vacancy sits within the Education area of the Business Support Service.

Included in this role is the expectation to respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care. The successful applicant will also produce letters, reports, emails, minutes, spreadsheets etc. using a variety of software packages to a professional standard, maintaining diaries, making appointments and arranging meetings as required.

Also to manage and co-ordinate a busy incoming and outgoing workload, taking appropriate action to record, track, progress and prioritise work, using their own initiative as required to resolve non-complex queries and problems.

As part of the wider team an important part of all roles within the service is to provide back up to colleagues, across service areas and to assist in handling urgent work on a day to day basis.

What we offer:

• Guaranteed contracted hours
• Opportunities to progress within a large public sector organisation.
• Excellent Local Government Pension Scheme.
• Generous annual leave entitlement.
• Access to staff wellbeing and counselling service.
• Access to an employee discount scheme, providing a whole host of retail discount including your supermarket weekly shop and gym membership!
• Work for an organisation which 95% of our staff say is a good employer.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Recognised Academic Qualifications e.g. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience. Previous clerical experience ideally in a public sector setting.
• Good computer skills, including MS Word, Excel, with the ability to use spreadsheets and perform basic data analysis. To give evidence of establishing and maintaining manual and electronic admin systems.
• Good organisational skills with good written and oral communication skills,
• Excellent customer care skills and a full understanding of the need to maintain confidentiality.
• Able to produce accurate work to deadlines and give evidence of numeracy, literacy and statistical analysis skills.
• Able to work effectively as a member of a team.
• Ability to prioritise own workload and work under minimum supervision, with a flexible approach.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Rachel Simpson, Senior Business Support Officer

Telephone: 0116 3051475

Email: Rachel.Simpson@leics.gov.uk

or

Debbie Clarke, Business Manager - Operations

Email : debbie.clarke@leics.gov.uk

Telephone: 0116 3055985

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us