Service Transition Manager

Job summary

We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House.

This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs.

Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved.

As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services.

Give yourself the best opportunity to apply!

Join our Outreach team for an informal, drop-in “find out more” session on:

Wednesday 27th May 12:30 - 13:30

No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off.

Can’t make the session, or want something to refer back to? Email our Outreach mailbox on: outreachinnovationteam@companieshouse.gov.uk and we’ll share a copy of the session slides.

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

Please note:

• Companies House cannot offer Visa sponsorship to candidates through this campaign.
• Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.

Job description

As a Service Transition Manager, you will:

• build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues.
• work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively.

Key responsibilities include:

• Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling.
• Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks.
• Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live.
• Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases.
• Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change.
• Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact.
• Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability.
• Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability.
• Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery.
• Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making.
• Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement.
• Supporting the migration of services to cloud-based platforms, maintaining service performance and user confidence during periods of change.
• Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development.
• Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery.

This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends.

There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience.

Watch this video to find out more about working in Digital at Companies House

Person specification

We are looking for someone who can demonstrate the following skills and experience, which will be assessed during the selection process:

• Proven leadership capability with a strong understanding of IT services and technologies.
• Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences.
• A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture.
• A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment.
• Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes.
• Confident decision-making skills, with a clear focus on accountability, outcomes and delivering high-quality, user-focused services.
• Experience contributing to audits, service assurance reviews or governance activities.
• Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI.
• Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software.
• Awareness of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches.
• Awareness of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments.

Qualifications

ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Leadership
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Good understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage (presentation at interview)

Benefits

Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.

If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.

Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).

Where will you be working?

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Currently the expectation is a minimum of one day per week in our Cardiff office. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

What will the process look like?

Stage 1 – Sift

An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience.

In your application form we’d like you to:

Write a CV: tell us about your employment history, including key responsibilities and achievements.

Write a Personal Statement of 1000 words: tell us, using examples, how you meet the following criteria:

• Proven leadership capability with a strong understanding of IT services and technologies.
• Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences.
• A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture.
• A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment.

We'd encourage you to use the full word count, and to give us clear examples and evidence of the different elements of the essential minimum criteria.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as your name and age) from your personal statement.

Please note: In the case of a large number of applications, before conducting a full sift as described above, the panel may conduct a pre-sift assessing all applications against the following Experience criteria: Proven leadership capability with a strong understanding of IT services and technologies.

Once the advert has closed, we will sift applications - this involves reading through them all, please bear with us as this can take some time.

We may raise the score required if we receive a high number of applications.

At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.

Stage 2 - Interview

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours and Technical skills listed in the advert, as well as Strengths.

• Successful candidates from the sift stage will be invited to a virtual interview, which will be conducted using Microsoft Teams.
• There will be an activity as part of the interview process. This will be a presentation which will assess the Technical skill: Understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage.
• The lead criteria to distinguish between tied candidates will be the Behaviour: Leadership.
• A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
• All offers will be made in merit order.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

Dates (dates are indicative only and could be subject to change)

• Q&A date: Wednesday 27th May 12:30 - 13:30
• Closing date: 1st June 2026 at 23:55
• Sifting: from 2nd June 2026 onwards
• Interview: w/c 15 June 2026 onwards

Sponsorship

Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles, and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.

Security Clearance

Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.

BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.

Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.

Further information on National Security Vetting

Pre-Employment Checking

In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks.

From June 2026, applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). Your personal details (name, National Insurance number, and date of birth) will be checked against the Civil Service Resourcing Extract IFD.

This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued.

If your details appear on this database, you will not be offered employment unless you can demonstrate exceptional circumstances. Companies House, acting on behalf of the vacancy holder, will inform you if your application is refused for this reason.

Please note: You are not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Teodora Arnold
• Email : tarnold@companieshouse.gov.uk

Recruitment team

• Email : recruitmentch@companieshouse.gov.uk

Further information

We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

info@csc.gov.uk

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ