Shared Services Delivery Support Manager

Job summary

ICS

The Integrated Corporate Services (ICS) is a shared corporate service. It provides corporate services (HR, Finance, Digital, Commercial, Security and Estates) across the Department for Energy Security & Net Zero (DESNZ) and the Department for Science, Innovation & Technology (DSIT).

Our team of over 400 professionals will be leading the way in how these functions will be delivered in the future. Our ambition is to be the leading provider of integrated corporate services for government and set the standard for quality, efficiency, and innovation in our field.

We offer great working benefits including a world-class pension, flexible working options and a career where your learning and development is taken seriously. We are enormously proud to be a Disability Confident Leader employer. We support candidates with adjustments throughout our recruitment process. Information about disability confidence and just some examples of the adjustments that you can request can be found in the reasonable adjustment section below.

The Civil Service is committed to attract, retain and invest in talent wherever it is

found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Find Out More

You can also follow our LinkedIn Careers Page: https://www.linkedin.com/showcase/desnz-careers/

Job description

The Role and Our Team

Join Integrated Corporate Services (ICS) and help shape the services that support thousands of colleagues across government. We are a collaborative, forward-looking digital community that combines innovation, technical expertise and user-centred design to deliver high-quality, accessible services. Working openly and solving problems together, we use data and insight to continuously improve the experience for our customers. This role sits within the Shared Services Management team, a high profile function at the heart of how we work with partners to deliver reliable, effective services.

We work closely with our Shared services provider UK Shared Business Services (UKSBS) who deliver Finance, HR, Payroll and procurement services to DESNZ, DSIT and the Department for Business and Trade (DBT) as well as several of their Arms length bodies. This gives the team a unique cross-government reach and the opportunity to influence how shared services evolve to better meet user and business needs.

This is an exciting opportunity to play a central role in the Shared Services Management team as a key point of contact for UKSBS. You will contribute both technical and operational expertise to Oracle change requests, lead on budget reporting and in year true up activity, and support the Head of Shared Services with accurate, insight led information. The role offers broad exposure, meaningful stakeholder engagement and the chance to make a visible impact across shared service delivery.

Person specification

Key Responsibilities

The postholder will:

Build strong relationships across DSIT, DBT, DESNZ, UKSBS and other partners to support the delivery of shared services that provide an effective and positive user experience.

Support the Head of Shared Services with key activities linked to the team’s transition to the new Shared Services Centre Office, helping to ensure continuity and effective delivery.

Work closely with UKSBS and internal stakeholders to support the Change Board, helping to prioritise Oracle and process change requests, track progress and drive delivery against agreed outcomes.

Lead on financial activity for the team, including invoice management, expenditure reconciliation and budget reporting, ensuring departmental reporting is accurate and Oracle transactional data is robust.

Act as a key liaison between ICS and UKSBS on end-user systems integrations and service issues, helping to resolve problems quickly and maintain confidence in shared services.

Essential Criteria

Excellent prioritisation skills, with the ability to manage competing demands and adapt quickly as priorities change.

Strong communication and stakeholder engagement skills, with the confidence to build effective relationships and work with colleagues at all levels across multiple organisations.

A good understanding of Oracle ERP systems and how they can support stakeholders to make the most of system and process changes.

A strong technical interest, with knowledge of ERP or financial systems and an understanding of how business applications support operational delivery.

Strong organisational skills and the ability to work to deadlines, manage workload effectively and maintain a high standard of delivery.

The ability to deliver at pace across a complex stakeholder landscape, staying resilient under pressure and helping others to do the same.

Strong financial awareness, with the ability to support accurate reporting, reconciliation and budget management.

Desirable Criteria

• Experience of working in a shared service environment.
• Understanding of Oracle and Workday products.
• A financial background and either a current financial qualification or progress towards one.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Changing and Improving
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £43,765, Department for Energy Security & Net Zero contributes £12,678 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Department for Energy Security and Net Zero offers a competitive mix of benefits including:

• A culture of flexible working, such as job sharing, homeworking and compressed hours.
• Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
• Access to a range of retail, travel and lifestyle employee discounts.

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

• A hybrid office/home based working model where staff will spend a norm of 40-60% of their time in the office (minimum of 40%) over a month with flex dependent on balancing business and individual need.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Applications will be sifted on behavioural statements, CV, and personal statement.

In the event of a large number of applicants, applications will be sifted on the personal statement only.

Further details around what this will entail are listed on the application form.

The interview will consist of behaviour questions.

Sift and interview dates to be confirmed.

A reserve list of candidates may be kept for up to 12 months.

Further Information

Reasonable Adjustment

We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.

Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DESNZ Candidate Guidance. A DESNZ Plain Text Version of the guidance is also available.

We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to the Department for Energy, Security and Net Zero from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

DESNZ does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

DESNZ cannot offer Visa sponsorship to candidates through this campaign. DESNZ holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service /Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jennie Allwork
• Email : Jennie.Allwork@ICS.gov.uk

Recruitment team

• Email : desnzresourcing.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance DESNZrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints

Attachments

DESNZ TCs v1.2 Opens in new window (doc, 174kB)