Strategic Workforce Planning, Data and Insight Manager (Ref: 14420)

Job summary

This is a Nationally based role

Job description

Job title: Strategic Workforce Planning, Data & Insight Manager

Directorate: Human Resources

Workstream: Strategic Workforce Planning and Data & Insight Team

We have two exciting opportunities to join our team, with one permanent post, and one post is a 12-month Fixed Term Contract. Please note, if applying on promotion and appointed to the Fixed Term Contract role, you will be placed on temporary promotion and be expected to return to your substantive role at the conclusion of the secondment.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

We are seeking an experienced and focused individual to join our Strategic Workforce Planning, Data & Insight team, which provides high‑quality workforce insight and data to HR and senior leaders across the organisation.

As part of the HR Operations function, you will work alongside HR Business Partners, Resourcing, and Supplier Performance colleagues. The Strategic Workforce Planning, Data & Insight (SWP) team plays a pivotal role in delivering accurate, timely, and relevant workforce insight that supports operational decision‑making and helps shape the future workforce.

This role delivers strategic workforce planning insight and data for the HR Director, Senior Leadership Team, HMCTS Executive Team, and key senior stakeholders. You will collaborate with colleagues across HMCTS and MOJ to implement best practice, identify emerging trends, and support workforce and workplace transformation. You will help drive our ambition to be recognised as a centre of operational and insight excellence. You will oversee and manage a team of Data & Insight Officers and work closely with other SWP Managers to develop both in‑year operational and long‑term Strategic Workforce Plans for HMCTS.

Your role as the Strategic Workforce Planning, Data & Insight Manager encompasses several key aspects (but not limited to):

• Working collaboratively with fellow SWP Managers to develop, deliver, and embed the HMCTS Strategic Workforce Plan.
• Develop and maintain in‑year operational workforce planning tools to support HMCTS-wide workforce planning and provide workforce planning assurance to the Senior Leadership Team.
• Providing in‑depth people data analysis, generating insight for stakeholders, and leading problem‑solving discussions across the organisation.
• Understanding SWP best practice and workforce trends and initiating relevant HR strategies or plans.
• Supporting the Head of SWP, Data and Insight to embed strategic workforce planning within the business planning cycle, ensuring ownership across HR and the wider organisation.
• Working with the Head of SWP, Data and Insight to identify workforce planning risks and advising HR SLT on mitigation approaches.
• Acting as line manager for HR Data & Insight Managers (HEO) when required, overseeing the work and outputs of the Data & Insight Team.

Please refer to the attached role profile for a comprehensive overview of the role.

Who are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential Skills

• Proven experience producting large and complex data sets, using advanced analytical skills to draw meaningful conclusions and convert them into clear, actionable insights for non‑technical audiences.
• Excellent communication and stakeholder‑engagement skills, with the ability to influence and advise senior leaders using data-driven insights.
• Understanding of Strategic Workforce Planning principles, with the ability to apply them effectively to support organisational planning.
• Proactive approach to identifying workforce risks and challenges, using data and insight to drive problem‑solving, propose solutions, and support informed decision‑making.
• Experience using Power BI or similar data‑visualisation and reporting tools to present workforce insights effectively.
• Demonstrated leadership capability, including managing teams, overseeing analytical outputs, and supporting a culture of high-quality insight and continuous improvement.

How to apply

Application Stage

Please submit:

• An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.

Your CV should:

• • Be succinct and clear.
  • Be factually accurate – You must ensure that any evidence submitted as part of your application, is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
  • Include your qualifications, highlighting any modules or accreditation relevant to the role.
  • Include your relevant experience, providing dates.
  • Provide detail – we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

• Statement of suitability demonstrating how you meet the essential criteria (up to 500 words).

Your Statement of Suitability should be no more than 500 words and should give us real life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format.

You must ensure that any evidence submitted as part of your application, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

• Experience example - Describe a situation in which you produced and analysed large and complex data sets, including your responsibilities and the outcomes achieved.

We will aim to sift the CV, Statement of Suitability and the Experience example but, in the event of a large number of applicants, an initial short sift may be conducted on the Experience example only. Candidates who pass the initial sift will either:

• ⁠progress to a full sift where all application assessment criteria is then assessed.
• or progress straight to interview.

Interview Stage

If successful at sift, you will be invited to attend a remote interview, via Microsoft teams. During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• Three technical questions in relation to the person specification
• Questions in relation to the following Civil Service behaviours:
  • Working Together
  • Changing & Improving
  • Communicating and Influencing
• Strengths will also be assessed however these are not shared in advance.

Travel requirements

There will be a requirement to travel occasionally to any HMCTS site in line with business needs.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities including CIPD accredited learning.

Fixed Term Appointments (FTA) on Promotion

MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Changing and Improving
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Describe a situation in which you produced and analysed large and complex data sets, including your responsibilities and the outcomes achieved.
• Technical questions in relation to the person specification
• Technical questions in relation to the person specification
• Technical questions in relation to the person specification

Benefits

Alongside your salary of £42,914, HM Courts and Tribunals Service contributes £12,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/14420?entityId=14420