Summer Interns - National Services (Ref: 15087)

Job summary

This is an internship for up to 12 weeks

Job description

Proud to serve. Proud to keep justice going.

We are offering an exciting opportunity to come and join us on a temporary placement to support our services over the summer period.

About us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, ensuring justice works for everyone.

Spread nationally over several sites, our ‘National Services’ which include Courts & Tribunals Service Centres (CTSCs) and National Business Centres (NBCs) are home to a large part of our workforce. We are working to reform the Justice system, and our National Services exist to support a modern, digital Justice system. These centres offer customer support and back-office teams which support the courts from around the UK.

Key Purpose

We are offering an exciting opportunity to come and join us on a temporary placement to support HMCTS over the summer period. We have several positions based within our National Services sites where you will be part of a team supporting the important work to ensure our services run smoothly.

Successful candidates will be assigned to teams to carry out a variety of general administrative and telephony duties to provide a consistent service that enables cases to move through to conclusion smoothly. As part of your role, you may be required to have regular verbal/written contact with members of the Judiciary, service users, mediators, management, and those within the legal profession.

Working as part of a flexible team, you will be expected to undertake a range of the responsibilities and functions specified. We will provide successful candidates with regular management support and ensure appropriate training is delivered.

Essential Skills, Knowledge, and Criteria

• Ability to work collaboratively in a team environment.
• Excellent customer service skills and communications skills.
• Strong IT, administration, and organisational skills.
• Flexible and adaptive to support business needs.
• Proactive - resolve routine problems and escalate serious issues.
• You must be eligible to work in the UK for the entire duration of the internship.

Applications from students in the final/penultimate year of under/post graduate study are particularly welcome, the experience will be beneficial towards your area of study and future career aspirations.

Applications from students in the final/penultimate year of under/post graduate study are particularly welcome, the experience will be beneficial towards your area of study and future career aspirations.

Ways of working

Successful candidates should be available to commence employment on 22nd June 2026 and be expected to work a minimum of 10 weeks of the 12-week contract. Annual leave provided will be calculated on a pro-rata basis.

As these placements provide business cover during peak leave periods, they will be office based only and are offered on a full-time basis of 37 hours per week (Monday to Friday).

Locations

Role availability varies by location, please see below for the full list.

You will be given the option to select up to 3 preferred locations for your placement. Once placements are confirmed no location changes can be accommodated. Please ensure you only select locations that you would be willing to commute to and work from for the whole duration of the placement. These roles do not support hybrid working. Whilst the post holder will be allocated to a specific office base, there may an occasional need to work at other local HMCTS offices.

We have other Summer Intern campaigns for HMCTS Regions across the country. If you apply for more than one Region, you will only be considered for one. If selected for appointment, the Recruitment Team will contact you to identify your preferred location to progress. We are unable to transfer applications between regions or place candidates at sites not listed.

National Business Centre (NBC) Role Purpose:

Our administrative and telephony teams are the core of our NBCs, delivering great customer service to enable Justice. We work across a variety of jurisdictions and get the chance to shape and continuously improve the way we operate. Typical roles include data entry of paper and digital work, telephony, customer complaints and correspondence.

Courts & Tribunals Service Centre (CTSC) Role Purpose:

CTSCs provide hubs for telephony, assisted digital, case progression and hearing support. We provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform. We provide information to resolve customer queries as well as process and update high-volume case details accurately and efficiently. These are predominately telephony-based roles, and you will need to be confident using IT.

Locations:

Bradford

Phoenix House, Rushton Avenue, Thornbury, BD3 7BH

No. of Positions 2

Bury St Edmunds

Triton House, St Andrews St North, Bury St Edmunds IP33 1TT

No. of Positions 2

Darlington

Darlington Magistrates Court, Parkgate, Darlington. DL1 1RU

No. of Positions 4

Leicester

Sovereign House, 17 Princess Road West, Leicester LE1 6TR

No. of Positions 7

Northampton

St Katherine's House, 21-27 St Katherine's Street, Northampton NN1 2LH

No. of Positions 8

Stoke-on-Trent

Bennett House, Town Road, Hanley, ST1 2QB

No. of Positions 6

Salford

Metro Building, Trafford Road Exchange Quay, M5 3NN

No. of Positions 6

Loughborough

Crown House, Southfeld Road, Loughborough, Leicestershire, LE11 2TW

No. of Positions 8

Newport

Usk House, Lower Dock Street, Newport, NP20 2GD

No. of Positions 6

Birmingham

54 Hagley Road, Birmingham B16 8PE

No. of Positions 6

Birmingham

Centre City Tower, 5-7 Hill Street, Birmingham, B5 4UU

No. of Positions 2

Newcastle

Kings Court, Earl Grey Way, North Shields NE29 6AR

No. of Positions 4

Manchester

Piccadilly Exchange, 2 Piccadilly Plaza, Manchester, M1 4AH

No. of Positions 2

Cambridge

Cambridge County Court, 197 East Road, Cambridge, CB1 1BA

No. of Positions 2

Havant

Havant Justice Centre, The Court House, Elmleigh Road, Havant, PO9 1AL.

No. of Positions 2

Selection Process

The selection process will be conducted on written applications only. No formal interview will be required, instead we will hold informal Microsoft Teams calls with those who pass the sift. If selected for appointment, we will try to match your selected location preferences, but if vacancies in those do not exist, we may offer employment at alternative nearby locations.

A Merit List of applicants meeting the required selection criteria will be kept for up to 6 months. If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences.

Pre-Employment Checks (Vetting)

Candidates who pass the application stage will need to complete pre-employment checks successfully before a provisional offer will be made. Expected start date is the 22nd June 2026. Due to the short-term nature of the role, if pre-employment checks exceed or are expected to exceed a reasonable timeframe (no later than the 1st June 2026), we will not be able to progress your application as we will be unable to accommodate a later start date.

Application:

To apply for this exciting developmental opportunity please read the job description and complete the online application form.

You are encouraged to follow the STAR framework when providing evidence. Further information on Success Profiles, STAR and the required standards for this post can be found at https://www.gov.uk/government/publications/success-profiles

Personalisation in writing your application answers is crucial.

If a large number of applications are received the sift may be based on the Experience question only as the lead criteria. Your application will be progressed to a full sift should your application meet the required benchmark.

Person specification

Please refer to Job Description

Technical skills

We'll assess you against these technical skills during the selection process:

• Provide an example of where you have managed competing deadlines while ensuring excellent customer service.

Benefits

Alongside your salary of £25,582, HM Courts and Tribunals Service contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15087?entityId=15087