Supervisor/Team Leader

Our Waste Services Team delivers one of the most essential services our residents rely on every single day — ensuring that household waste is collected, treated, recycled and disposed of safely and efficiently.

We provide domestic, recycling and garden waste collections to more than 126,000 households across the city, completing over 9 million collections each year. Collecting more than 100,000 tonnes of waste annually, the team is committed to delivering high-quality, safe and customer-focused services.

Alongside day-to-day operations, the team also leads on key environmental initiatives that support residents in participating positively in the services provided. This includes behaviour-changing campaigns, education and engagement work to help improve sustainability, reduce contamination and enhance the overall efficiency of our waste services

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Coventry City Council are looking for proactive and motivated Supervising Team Leaders to join our Street Pride and Fleet Management service.

This is a key operational role where you will lead and supervise frontline teams to deliver high-quality waste and environmental services across the city. Working closely with the Waste & Recycling Manager, you will be responsible for ensuring services are delivered safely, efficiently, and in line with customer expectations and service standards.

You will oversee the day-to-day deployment of staff, vehicles, and resources, ensuring operational priorities are met and that services are completed on time and within budget. The role also involves monitoring performance, maintaining high standards of health and safety, supporting employee development, and managing attendance, wellbeing, and conduct matters.

As a leader within the service, you will help drive continuous improvement, promote a customer-focused culture, and play an active role in service planning and innovation. You will also deputise for the Operational Manager when required.

The role is based at Whitley Depot, although you may be required to work from other locations across the city. You will be expected to participate in a rota covering 1 in 7 Saturdays and be willing to obtain an HGV Class 2 licence within 12 months if not already held.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who are we looking for?

We are looking for confident and capable leaders with experience of supervising operational teams in a fast-paced environment.

You will have excellent organisational and communication skills, with the ability to motivate, support and develop staff while maintaining high standards of performance and customer service. You'll be comfortable managing competing priorities, solving problems, and making decisions that ensure services continue to run effectively.

You should have:

• Experience of supervising teams, including planning and organising workloads.
• Experience of working in a customer-focused operational service environment.
• Strong interpersonal, verbal and written communication skills.
• The ability to monitor performance, manage resources and meet operational targets.
• Experience of dealing with employee matters such as attendance, performance, and conduct issues.
• Good ICT skills and experience using Microsoft Office and other operational systems.
• Knowledge of health and safety responsibilities and a commitment to maintaining a safe working environment.
• An understanding of effective people management practices, including recruitment, training and development.
• A full current driving licence.

Ideally, you will have formal supervisory training or relevant qualifications and experience within waste management, environmental services, fleet operations, or a similar frontline service environment.

Most importantly, you will be a positive, resilient and adaptable individual who leads by example, takes pride in delivering excellent public services, and is committed to making a difference for the residents of Coventry.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Need help completing your application form? The Job Shop can support you. You can email them at jobshopemploymentsupport@coventry.gov.uk or visit the Job Shop in person, please see their webpage for more information. For all other queries, contact Resourcing@coventry.gov.uk.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies