Support Engineer M365 Operations (Req 3762)

Job summary

We’re looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation.

The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.

You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:

• Microsoft Teams
• OneDrive for Business
• Azure / Entra ID
• Microsoft 365 (Office 365 services)
• Power Platform (Power Apps, Power Automate, Power BI)
  

This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities.

The M365 Operations Branch is part of the Information & Technology Services (iTECS) Division.

The branch is responsible for managing and maintaining the ScotsConnect M365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions, capacity and licenses. The team also monitors system performance, handles troubleshooting, and implements updates to maintain a secure and efficient environment.

You’ll also support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.

The Government Digital and Data (GDD) Profession is a UK-wide group of over 24,000 civil servants dedicated to driving digital transformation in government through more efficient, data-driven public services. This community oversees a wide range of responsibilities, including architects, data scientists, engineers, and content designers, across different, multidisciplinary teams.

Job description

• Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, and open source packages and solutions.
• Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Explain information security and the security controls available to protect solutions and services.
• Explain the most important principles of modern development standards and how they apply to your work.
• Show an awareness of problem resolution processes.
• Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
• Assist as part of a team in the design of components of larger systems.
• Describe challenges of designing, building, and testing interfaces between systems.

Person specification

Technical / Professional Skills:
This role is aligned to the Infrastructure Engineer, Associate Infrastructure Engineer within the IT Operations

You can find out more about the skills required, here: Infrastructure engineer - Government Digital and Data Profession Capability Framework

These skills are assessed by technical assessment, designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed, plus the method of assessment.

Experience

• Lead Criteria 1 - Experience performing basic maintenance and support tasks, such as configuration changes or troubleshooting.
• Lead Criteria 2 -Familiarity with monitoring tools and techniques for infrastructure performance.
• Strong communication and organisational skills, with the ability to work effectively within a team.
• Understanding of basic security principles and their application in infrastructure management.
  

Experience is assessed at sift, along with a more in-depth assessment at interview.

Behaviours

• Making Effective Decisions - Level 2
  

Find out more about Success Profiles.

Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.

How to apply

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• This role is aligned to the Infrastructure Engineer, Associate Infrastructure Engineer within the IT Operations.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.How to apply

Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the four Experience criteria listed in the Success Profile above.

Candidates will have their applications assessed against all Experience criteria. If a large number of applications are received an initial sift will be conducted on the Lead Criteria highlighted above. Candidates who pass the initial sift will have their applications fully assessed.

Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our for more information on acceptable and unacceptable uses of AI in recruitment.

If invited for further assessment, this will consist of an interview and Technical assessments .

Assessments are scheduled for end of June however this may be subject to change.

Recruitment Principles
As a government organisation, we adhere to the and we investigate any received in relation to recruitment cases.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Mark Lucas
• Email : Digitalcareers@gov.scot

Recruitment team

• Email : scottishgovernmentrecruitment@gov.scot