Support & Resources Administration Officer

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can access low‑cost leasing of electric and low‑emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting a Support and Resources Administration Officer to join our Revenues and Benefits team at Milton Keynes City Council. You’ll play an important role in supporting colleagues and customers by providing efficient, accurate and customer‑focused administrative support across Revenues and Benefits services.

This role particularly supports vulnerable customers, including people applying for Blue Badges and concessionary bus passes. You’ll ensure applications are handled sensitively, fairly and in line with legislation, helping people access essential support as quickly as possible. You’ll also support the team by scanning, verifying and indexing documents accurately, helping colleagues access the right information quickly and ensuring customer records are complete and up to date.

Site-Based role

This is a Site-Based role, and you’ll be expected to work from the designated workplace.

Interviews for this role will be held on 30th June 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Deliver high-quality customer service across online, email, telephone, written and face‑to‑face channels
• Verify, process and maintain documents in line with legislation and council procedures
• Scan, check and accurately index records, contacting customers where information is missing
• Manage Blue Badge applications, including assessments, issuing badges and recording payments
• Process concessionary fare pass applications and provide advice to customers
• Support wider Revenues and Benefits administration while following relevant legislation and processes

Ideal Candidate

• GCSE English and Maths at grades A to C, or equivalent.
• Strong administrative skills and confidence using a range of information technology systems.
• Good numeracy, literacy and attention to detail.
• The ability to understand and follow legislation, guidance and set timescales.
• Confidence communicating with customers and colleagues, including in difficult situations.
• An understanding of confidentiality and data protection.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.