Support Team Supervisor (Reception & Administration)

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Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

Service Area: Sefton Community Learning Service

Directorate: Economic Growth & Housing

Are you an experienced administrator and team leader with a passion for supporting adult learning and community development? Sefton Community Learning Service is seeking a dynamic Support Team Supervisor to lead our front-of-house and administrative operations.

About the Role

As Support Team Supervisor, you will oversee the reception and administrative functions of our busy adult learning service. You’ll supervise a small team, ensuring high standards of customer service, accurate learner records, and compliance with funding and quality frameworks. This is a key role supporting our Senior Management Team to deliver a responsive, inclusive, and high-quality learning experience for local residents.

Key Responsibilities

• Supervise and coordinate administrative and reception staff, including volunteers.
• Ensure all customer-facing areas are welcoming, professional, and well-maintained.
• Maintain accurate learner records and monitor progression, achievement, and satisfaction.
• Support compliance with funding eligibility and quality standards (Ofsted, GDPR, Matrix).
• Manage financial processes including petty cash, stock ordering, and invoice reconciliation.
• Lead continuous improvement in front-of-house services and learner engagement.
• Represent the service in outreach and engagement activities across the borough.

About You

We’re looking for someone who:

• Has experience supervising staff and working in busy reception environments.
• Is confident managing administrative systems and ensuring compliance.
• Communicates effectively with learners, staff, and external partners.
• Is highly organised, resilient, and able to manage competing priorities.
• Has a commitment to equality, inclusion, and continuous improvement.

Essential Requirements

• Minimum NVQ Level 2 in Business Administration or Information, Advice & Guidance.
• Strong IT skills including Microsoft Office and case management systems.
• Experience managing financial processes and learner data.
• Ability to work independently and as part of a team.

Why Join Us?

Sefton Community Learning Service is committed to providing second chance learning opportunities that build confidence, reduce social isolation, and improve wellbeing. We offer a supportive working environment, opportunities for professional development, and the chance to make a real difference in the lives of local people.

PLEASE NOTE: If a sufficient number of applications are received the closing date may be brought forward.

Interviews will conduct: week commencing 13th October 2025