Support Worker - Temporary Accommodation

We are currently looking for enthusiastic and motivated people who want to make a difference.

Our temporary accommodation team support people in temporary accommodation, and help them to move on to somewhere more permanent, we also support people living on 3 traveller sites in York. This role will focus on work with customers in temporary accommodation and offer transitional support for six weeks after they have moved into their own accommodation.

As a support worker you will help to identify the support needs of customers, to help them to learn or re-learn the skills to move on and to remain in accommodation once they are in somewhere more permanent. Your role as a support worker will include:

• Assisting customers with their planning and preparation for moving on to more permanent accommodation
• Managing rent accounts and any rent arrears
• Assisting customers to gain essential skills such as cooking, budgeting, IT literacy through effective in-house activities
• Maintaining accurate hostel records and customer files
• Assisting customers with their claims for housing and associated benefits
• Responding to and managing any incidents at the hostel appropriately
• Ensuring housekeeping and cleaning tasks are regularly carried out at the hostel
• Helping customers to access services such as health, education, or employment support
• To provide transitional support for six weeks after they have moved into their own accommodation

This is a challenging and rewarding role which includes working with those who have come from a range of different backgrounds, and who may have experienced previous homelessness, addiction, mental ill-health or involvement with the criminal justice system.

There is a generous benefit package, for holidays and pension, and in addition to the basic rate of pay (above) there are also enhancements for shift working, and weekend working.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

This post is not suitable as a job share opportunity.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Tony Shephard (Temporary Accommodation Supervisor) at tony.shephard@york.gov.uk or Emily Johnson (Temporary Accommodation Manager) at emily.johnson@york.gov.uk

Closing date: Tuesday 27 October 2026 at 12 midnight

Interview date: w/c 9 November 2026