Surveying Technician Apprentice (Level 3)

About the role

Role Summary

Working with Asset Investment colleagues and under the direction of the Senior Project Manager, the apprenticeship will be for the duration of 24 months and will include working as part of the Asset Investment team, which delivers planned repair and improvement programmes and maintains our property database.

Liaise with internal and external customers and service providers. The apprenticeship will provide you with a structured learning path to gain practical experience across various building surveying functions while learning essential skills in organisation, communication, and project coordination. Under the guidance of experienced team members, you will provide technical support in the delivery of those programmes.

Salary:

£23,205

Hours of Work:

35

Contract:

24 Months

Probation Period:

6 months

Notice Period:

1 Month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

“I started my career at TCH over 17 years ago as a Trainee Surveyor, from there I have progressed into Surveyor, Project Manager and Senior Project Manager roles. TCH has always been a very supportive company to work for and I get to work alongside some fantastic colleagues"

Adam Fisher - Senior Project Manager

What will you be doing?

Role Specific Responsibilities

During your apprenticeship you will

• Dedicate at least 20% of your working hours to training or studying by attend training sessions, workshops, and meetings to gain essential knowledge in the field.
• Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding.
• Complete assignments, assessments, and coursework to fulfil the programmes requirements.
• Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.
• Receive mentoring and support from experienced professionals, offering guidance to help you succeed.
• Have opportunities for career development within the company, exploring potential growth and advancement.
• Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship. If you have not yet achieved a Level 2 in Functional Skills in math’s and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.

The initial training period will provide a better understanding of the departments in Town and Country Housing and will also require administration tasks to be undertaken such as:

•Bulk mailing
•Updating spreadsheets
•Data entry

The Apprentice will shadow the Senior Project Managers:

•Shadow on site visits, surveys and appropriate meetings for the purpose of defects diagnosis, repair, alteration, improvement and collection of stock condition data.
•Assist Project Managers with additional projects, administration and related duties

The Apprentice will shadow the Asset Surveyors:

•Shadow surveys on identified properties
•Assist to arrange access for the Asset Surveyor to undertake condition surveys
•Assist to create a photographic record, validating the condition of the property
•Assist with customer enquiries

Further to the initial training period, the Apprentice will move towards more project orientated tasks that assist the Apprentice to gain a wider understanding of project management, including procurement, contract administration and customer liaison.

•Shadow the Senior Project Manager through the procurement of a contract and assist with related tasks
•Support Senior Project Managers on the delivery of projects including site surveys, inspections, contract meetings, valuations and payments
•Assist with customer liaison
•Receive and resolve customer queries and maintain CRM records.
•Monitor complaint resolution and maintain CRM records.

The second part of the Apprenticeship will enable the Apprentice to gain insight into the more specialised construction disciplines. The Apprentice will also gain some independence and, under the supervision of the Senior Project Manager, work on their own small projects:

•Draft a project brief
•Produce a specification or design
•Obtain quotes
•Liaise with customers
•Checking completed work
•Contractor payments

During this period, the Apprentice will also:
•Shadow the party wall process.
•Assist with a project that has consultant involvement.
•Assist with a statutory compliance function, such as asbestos management

General

•To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
•Recognise, respect, and promote the different roles and diversity of individuals.
•To actively contribute towards the key performance indicators and professional standards.
•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
•To participate in training, attend other meetings, and staff events as required.
•Be an effective member of your team, presenting a positive impression of your section and the Group.
•Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
•Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
•Maintain awareness of budget requirements and value for money while delivering your role.
•Consider and highlight any risk to the organisation or individuals whilst delivering your role.
•Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
•This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence, or be actively working towards gaining a driving licence and car.

APPRENTICESHIP

This is a Level 3 Surveying Apprenticeship over 24 months, with at least 20% of your time dedicated to training. During this time, you will attend workshops, receive one-on-one mentoring, and apply your learning to real-world tasks. Upon completing the apprenticeship, you’ll have a final assessment to demonstrate your skills and readiness for a career in surveying. As part of your 15 month apprenticeship you will:

•Dedicate at least 20% of your working hours to training or studying by attend training sessions, workshops, and meetings to gain essential knowledge in the field.
•Participate in off and on-the-job training to apply your learning in real-world scenarios, enhancing your practical skills and understanding of business administration.
•Complete assignments, assessments, and coursework to fulfil the programmes requirements.
•Engage in 1:1 sessions and performance reviews, providing valuable insights for personal growth and skill development.
•Receive mentoring and support from experienced professionals, offering guidance to help you succeed.
•Have opportunities for career development within the company, exploring potential growth and advancement.
•Complete a final end point assessment to demonstrate your knowledge, skills, and competence at the end of your apprenticeship.
•If you have not yet achieved a Level 2 in Functional Skills in maths and English (or equivalent, such as GCSEs at grades A-C/9-4), you will also be required to complete these qualifications during your apprenticeship.
•You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled or settled status in the EUSS, for at least the previous 3 years (they will be asked to provide evidence)
•You must not hold a qualification at the same level or higher in the same subject
•You will need to be 18 or older at the start of the apprenticeship.

About You

Education & Qualifications

•Level 2 qualifications (equivalent to 5 GCSEs)
•Strong communication skills and proficiency in MS Office and Outlook.
•High attention to detail with a problem solving approach.
•As an apprentice you will receive training to help you gain the knowledge, skills and behaviors needed to be competent in your role.
•You will need to keep a detailed calendar, record dates, times, locations and details of every training session.
•Six hours a week you will undergo on the job learning, which will be in all areas of the Asset Investment Team
•You will have a 1-2-1 once a month with your external skills trainer.
•You will undergo a progress review every 10-12 weeks
•The apprenticeship will last 15 months, at the end of which you be a qualified Building Surveying Apprentice.

Key Skills & Competencies

•Strong communicator who takes ownership of issues and seeks timely solutions.
•Ability to work flexibly, under pressure, and meet tight deadlines.
•Understanding of GDPR requirements and commitment to confidentiality.
•Awareness of equal opportunities and support for Peabody’s Equal Opportunities Policy.

Behaviours

Eligibility Criteria

To be eligible for apprenticeship funding you must meet the following eligibility criteria:

• You must have been a resident in the UK, or EEA, Switzerland, or Gibraltar if you are an EEA national with pre-settled status in the EUSS, for at least the previous three years (you will be asked to provide evidence of this)
• You must not hold a qualification at the same level or higher in the same subject
• You will need to be 18 or older at the start of the apprenticeship

If you are unsure whether you meet the eligibility criteria please contact recruitment@tch.org.uk and one of the team will be happy to discuss your application with you.

•Committed to delivering excellent results and customer service with a positive, flexible approach.
•Organised, hardworking team player with a “can-do” attitude.
•Willing to learn task prioritisation in a fast paced setting.
•Passionate about learning and achieving great results for all customers.
•Eager to develop skills in presenting data, producing reports, and creating procedures.
•Enthusiastic about Apprenticeships and dedicated to ongoing professional growth.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Monday, 17 November 2025

Interview Date:

Wednesday, 26 November 2025