System Redesign Analyst

Use your technical expertise to help deliver better services for Gateshead communities.

Who we are & what we stand for

Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.

We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.

At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.

Analyse. Improve. Innovate. Make a difference.

The Systems and Development Team support key business applications across Integrated Adults and Social Care Services and Children’s Social Care and Lifelong Learning. The team are responsible for managing, co-ordinating and developing case management systems and business applications; facilitating the implementation, development and support, of these systems to help improve service delivery.

Do you enjoy turning business challenges into smart digital solutions?

As a Systems Development Analyst, you'll be at the heart of improving the systems and applications that support vital council services. You'll work with colleagues across a range of service areas to understand their needs, enhance business processes and deliver technology solutions that make a real difference. This is an exciting opportunity for someone who combines strong technical expertise with excellent analytical and communication skills and is looking to contribute to meaningful change within a forward-thinking organisation.

What you'll do:

• Provide system development and support the delivery of requests for change within business applications and information systems supported by the team.
• Work with service leads and service managers to identify and understand system requirements and improvements by examining and analysing existing IT systems and business processes, as well as providing testing and technical assistance.
• Analyse and resolve complex problems to support efficient and effective working to meet the requirements of the business.
• Maintain and support on a day-to-day basis existing IT systems and applications and implement upgrades to applications, where required.
• Ensure the effective operation of financial systems; including structure and configuration to support service delivery.
• Make use of technical tools carrying out technical configuration and maintenance of system applications in line with changing requirements and, national and local policies, working to high standards of security and resilience, and managing risks appropriately.
• Provide advice, guidance and/or training to application users, to ensure appropriate support, analysis and resolution to problems is delivered when required and that business aims are supported.
• Build good working relationships and links with colleagues and key stakeholders to share knowledge and best practice to support service delivery and promote knowledge sharing across the service.
• Maintain and update all required documentation for the area of responsibility, including application roadmaps, team resource plans, and materials and guidance.
• Lead the establishment and maintenance of service area User Groups, and act as a conduit between Information Systems Development Team and service area Senior Management
• Manage issues and problems, and co-ordinate other teams, services and organisations as required to obtain timely resolution, demonstrating effective communication and team working.
  
• Promote and monitor customer feedback, advocate for customers, and contribute ideas to support continuous improvement of the service.
• Work closely with the Performance Management and Information Team in identifying, diagnosing and addressing issues of data quality linked to service redesign activity.

What you'll bring:

• Higher education qualification in IT, business analysis, process improvement or a related field, or significant equivalent experience in a similar role.
• Proven experience supporting and developing business applications and information systems, including implementing system enhancements and configuration changes.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify solutions and take ownership through to resolution.
• Experience of supporting system upgrades and improvements, including testing, fault resolution, user communications and successful implementation.
• Excellent communication and stakeholder management skills, with the ability to explain technical information clearly to non-technical audiences and build effective working relationships.
• Strong technical knowledge of business applications, databases and reporting tools, with the ability to interpret business requirements and translate them into effective system solutions.
• Commitment to delivering excellent customer support and continuous improvement, with experience of training, advising and supporting users to maximise system performance and business benefits.

What’s in it for you

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary – we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions – a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services – plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).

Our commitment to you

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work. We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

How to apply

You can apply online using the apply now button below. Within the form, you’ll be asked for details about you, your career history, skills, experiences and qualifications.

We advise you to be as detailed and specific as possible, paying particular attention to any of the above which are relevant to the role to which you are applying.

If you have any questions about your application, please don’t hesitate to reach out to our recruitment team via recruitment@gateshead.gov.uk

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role. However, in high-volume recruitment situations, it may not always be practicable to interview every eligible candidate. In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.