Systems Data & Performance Officer
Job Description
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RA
Salary: £28,605 - £31,029 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 4th May 2026
Interview Date(s): TBC
An exciting opportunity has arisen for a Systems Data and Performance Assistant to join the Assisted Transport Service. This is a key technical role supporting critical line of business systems, in a complex demand lead service, with an annual spend of £30m per year.
The role involves the day to day monitoring and maintenance of business systems to ensure their effective operation. There is also a key focus on providing technical support to staff and supporting the introduction, embedding and monitoring of system related changes. We are looking for someone who has excellent technical and data management skills, and is passionate about learning new technologies and applications to support the development of the Assisted Transport Service.
About the Role
Using your excellent technical skills, you will assist in the monitoring, maintenance and development of critical line of business operating systems. This includes day to day system monitoring, running systems back up processes, monitoring, recording and escalating systems issues. You will assist with systems updates and testing software releases, and provide hands on support to correct data when required.
You will assist the Team Leader to manage and embed system changes, including the development of training and guidance notes, and delivery of staff training sessions. You will monitor the successful delivery of new work practices, providing or arranging additional support to staff as required.
The role also involves the development of technical reports and dashboards, to maintain and develop a suite of high-profile performance indicators for submission to key stakeholders, as well as co-ordination of performance information and related administration.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must:
- Hold an NVQ3 or equivalent qualification in an appropriate area, or have equivalent demonstrable experience in delivering system and technical support, supporting staff to adopt new practices due to system change, experience of interrogating and analysing complex and technical data and producing reports.
- Able to work under pressure, responding positively in difficult or urgent situations, prioritising competing demands through a highly organised approach.
- Have experience and skills in the successful interrogation and analysis of complex and technical data including: excellent attention to detail, the ability to manage and interpret large volumes of data, and strong analytical and creative thinking skills.
- Be able to build powerful relationships across all stakeholders, with excellent communication skills, and an ability to explain technical issues clearly, both verbally and in writing.
- Knowledge of business processes ideally gained within a Local Authority Assisted Transport Service.
- Excellent IT skills (Microsoft Excel, Access, Word), with commitment to continuous learning and development. This includes a willingness and ability to learn new technologies and applications, particularly in relation to dashboard development, e.g. Power BI.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Kate Berry, Team Leader – Systems, Data & Performance
0116 3057132
How to Apply
Please apply sending us your CV as well a supporting statement, detailing how you meet the requirements of the post. The supporting statement should be no longer than 500 words. At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
About us
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us
Salary range
- £28,605 - £31,029 per year