Systems Project Support Officer

About Us.

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role.

Are you passionate about improving the systems that support vital social care and education services? Do you enjoy solving problems, supporting colleagues, and helping to deliver high‑quality digital tools that make a real difference? If so, we’d love you to join our Business Intelligence Service as a Systems Project Support Officer.

As a Systems Project Support Officer, you’ll play a key part in supporting, developing, and improving our social care case management systems. You’ll work with colleagues across the council and partner agencies to ensure our systems are accurate, effective, and user‑friendly. Your work will help frontline teams deliver better outcomes for children, adults, and families

Key Responsibilities:

• Supporting the design, configuration, and testing of social care case management systems.
• Helping maintain data accuracy and quality, ensuring information is reliable and compliant.
• Contributing to project planning and delivery for system upgrades, enhancements, and new modules.
• Provide high quality support to system users.
• Working collaboratively with System Project Officers, IT teams, other directorates, and partner agencies.

Work Style.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:

• 0-1 day in the office.
• Includes field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About You.

We are looking for an individual who is passionate about improving social care and education systems and who possesses the following skills and experience:

Essential Criteria:

• Demonstrate technically specific skills relating to the appropriate area of work equivalent to NVQ units at level 3.
• Experience supporting or administering case management or similar complex information systems.
• Ability to present information clearly and accurately.
• The ability to work independently, recognise professional boundaries, and seek advice when needed.

Desirable Criteria:

• Understanding of social care / education processes, statutory responsibilities, and safeguarding principles.
• Experience using or supporting SystemC (LCS/LAS), or other social care case management platforms.

What We Offer.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment.

We Offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet.

How To Apply.

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information.

For further information about the role, please contact, Hannah Batts, Head of Business Intelligence, at Hannah.batts@n-somerset.gov.uk

Important Information.

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: Tuesday 14 July 2026.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities.

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.