Team Administrator

Team Administrator

Are you a highly organised administrator who enjoys working in a fast-paced, customer-focused environment? As a Team Administrator within our New Homes team, you’ll play a key role in supporting the delivery of high-quality aftercare and defect resolution services for our residents.

Working closely with colleagues across Customer Care, Defect Resolution, Delivery and Asset Management, you’ll help ensure customer enquiries are handled efficiently, records are accurate, and processes run smoothly. This is a great opportunity to make a visible impact while developing your skills in a collaborative and supportive team.

This is a 6 month fixed term contract.

What you’ll do

• Act as a first point of contact for customer enquiries via phone, email and in person, ensuring timely and helpful responses
• Provide comprehensive administrative support to Service Heads and Managers, including diary management, meeting coordination and minute taking
• Log, track and update defects and repair enquiries, liaising with contractors and internal teams
• Raise purchase orders and process invoices accurately to support budget management
• Maintain accurate records across systems and CRM, ensuring data quality and compliance
• Support the coordination of meetings, events and resident engagement activities
• Work collaboratively across teams to reduce administrative burden and improve efficiency

What you’ll need

• Strong organisational skills, with the ability to effectively manage multiple priorities and deadlines in a fast-paced environment
• Experience in a customer-facing or administrative support role
• Experience of maintaining and updating case management systems, workflow trackers and/or performance reporting information
• Proficient in the use of Microsoft Office applications, including Outlook, Word, Excel and Teams (or equivalent systems)
• Experience processing invoices or working with financial systems
• Excellent communication skills, both written and verbal
• Ability to work independently and as part of a team

Desirable:

• Experience within housing, property, construction or repairs/defects environments
• Experience of working with housing or customer service systems, including producing basic reports or management information
• Familiarity with systems such as IPOS or similar

Who you are

You will be:

• Proactive, positive and solutions-focused
• Highly organised with strong attention to detail
• A confident communicator who can build relationships at all levels
• Customer-focused, with a genuine commitment to delivering a great service
• Adaptable and willing to learn new systems and processes
• Reliable and able to manage your workload effectively

Why Join Us?

When you join Peabody, you’re joining a team guided by our values:
Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We’re committed to building organisational resilience that protects our people, communities and services.

What We Offer

• 30 days annual leave, plus bank holidays
• Two paid volunteering days each year
• Flexible benefits scheme and employee discount portal
• Life assurance at 4x your salary
• Up to 10% pension contribution

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews will take place in person at our Waterloo Office during the w/c 25th May 2026

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.

Please apply by submitting an anonymised CV and a short statement outlining how your expertise aligns with the requirements of the Team Administrator role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Jo Shorey at jo.shorey@peabody.org.uk