Team Administrator LLR, RtB and KWS - 7443

Title: Team Administrator – LLR, RtB and KWS

Contract Type: Permanent Full Time, 35 hours

Salary: £26,775 per annum to £29,280 per annum (London weighted salary) dependant on experience plus ECU allowance (if policy requirements are met)

Grade: 3

Reporting Office: London, Stratford

Working Location: Stratford, Wexham, King George and LLR Patch across London

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday to Friday

Closing Date: 27th January 2026 – 23:00

Interview Dates: On a date to be confirmed via Ms Teams.

Please click here for the role profile - Team Administrator.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Immediate Market Tenures Team at L&Q:

The Administrative Support Assistant will provide essential administrative support to a specific area of the business, acting as the first point of contact for internal and external customers, residents, and other stakeholders. This role ensures the smooth and efficient operation of key administrative processes while contributing to the overall objectives of the team.

If this sounds like you, we would love for you to apply!

Your impact in the role:

Team Contribution & Customer Service

• Support the achievement of the team’s objectives and contribute to delivering excellent customer service in line with L&Q’s values.
• Be a proactive team member, consistently aiming to improve customer satisfaction and help meet key performance indicators (KPIs).
• Handle basic day-to-day queries from residents, customers, and other stakeholders, ensuring issues are resolved effectively or referred to the appropriate team member.

Administrative Support & Business Processes

• Undertake a variety of administrative duties, including maintaining Trust records, data entry, and general office management tasks.
• Support key business processes, including basic financial accounting tasks, such as processing invoices and tracking budgets, as needed.
• Being able to attend sites, when necessary, must be flexible to travel

Collaboration with Stakeholders

• Work closely with colleagues and key stakeholders both internally and externally, ensuring effective communication and collaboration.
• Be the first point of contact for residents and external parties, addressing queries or concerns according to defined policies and procedures.

Compliance & Governance

• Ensure that all work complies with governance standards, statutory, and regulatory provisions relevant to the Trust’s operations.
• Follow established procedures to mitigate risks in areas under the jobholder’s control, contributing to the maintenance of a secure and compliant working environment.

Record Keeping & Systems Management

• Maintain and update relevant Trust records and systems, ensuring accuracy and up-to-date information.
• Assist in the management of administrative systems to support the business area’s functions.

What you'll bring:

• Strong communication skills with the ability to manage relationships with internal and external stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a busy environment.
• Familiarity with basic administration processes and systems.
• Commitment to providing excellent customer service.
• Ability to work both independently and collaboratively within a team.
• Knowledge of statutory and regulatory requirements in an administrative context is a plus.
• Must be flexible to travel

Additional Requirements:

• A flexible approach to work and a proactive attitude in problem-solving and handling queries.
• Willingness to continuously develop and contribute to team goals and objectives.

If you are interested in this role and have the experience required, then apply without delay!

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ