Team Coordinator (RP0151)

Team Co-Ordinator (RP0151)
Starting salary £30,756pa with progression to £34,011pa through annual increments subject to satisfactory service
37 hours per week (hybrid working)
Fixed term contract for 24 months


Are you an experienced administrator with experience of providing high level administrative support to a team? If so, we’d love to hear from you.

We are embarking on a large decarbonisation programme to improve the energy efficiency of our lowest performing properties to meet government targets around EPC C and net zero, and this role plays an important part in supporting this programme.

In this role you will be providing a high quality, technical support service to the team. You will have management and strong leadership skills to motivate staff to deliver the highest quality service.

You must have an eye for detail, have excellent customer service skills and be a confident and effective communicator. You will be responsible for collating and compiling data from a range of sources, compiling KPI data and analysing results. You will also coordinate the completion of the statistical returns.

You will also be responsible for dealing with initial complaints from customers, carrying out investigations and responding to customer queries. You must be adept at switching priorities and delivering work to defined deadlines.

It goes without saying that you must be an experienced administrator and have experience of analysing data and dealing with customers. To be successful you will need an excellent working knowledge of MS Office applications and have exceptional time management skills.

The ability to converse with ease with other staff and members of the public and to provide advice in accurate spoken English is essential for this post.

This role is hybrid, and you will be required to be in the office two days per week and as required for service provision, attend meetings, training, and events. You will need to attend the office more frequently during induction.

We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for that work life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the local government pension scheme. We have a training and development programme that we help you learn the skills that matter. Our full list of benefits can be found hereMy Rewards – Careers

Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent.

We do not offer sponsorship for employment in the UK.

Closing date for applications is 9 November 2025
Remote assessments will be held on 14 November 2025
Face to face interviews will be held at the Council Offices on 20 November 2025

Keywords:

Welwyn Hatfield, local government, administration, customer service, data, management, analysing, decarbonisation programme,