Team Leader – Council Tax Billing and Recovery

Post Ref: CC061

Please note: Internal, at risk or redeployee applicants will be seen in the first instance.

The Council Tax Billing and Recovery Team plays a key role in funding essential local services across Calderdale. The team is responsible for the accurate billing, collection and recovery of Council Tax, balancing strong collection performance with a fair and supportive approach to residents.

As part of the wider Customer Services function, we are focused on improving collection rates, reducing arrears and enhancing the customer experience. Through data-driven decision making, digital innovation and partnership working, we aim to maximise income whilst ensuring residents, particularly those facing financial hardship, can access appropriate support.

We are seeking an experienced and motivated Team Leader to lead our Council Tax Billing and Recovery Team and support the delivery of an effective, customer-focused service.

Reporting to the Operational Lead for Billing and Recovery, you will manage a team of officers responsible for Council Tax billing, collection and recovery activity. You will drive performance, develop staff, oversee quality standards and ensure compliance with legislation, policies and procedures.

You will act as the escalation point for complex cases, complaints and Member enquiries, ensuring issues are resolved professionally and consistently. Using performance data and operational insight, you will identify opportunities for service improvement and support the Council's ambition to improve collection performance and customer outcomes.

The role requires close collaboration with colleagues and partners to deliver fair and proportionate recovery whilst supporting vulnerable residents wherever appropriate.

You will have experience of Council Tax billing and recovery, supported by a strong understanding of relevant legislation and recovery processes. You will be an effective leader, capable of motivating teams, managing performance and delivering continuous improvement in a fast-paced environment.

We are looking for someone who combines technical expertise with excellent customer service skills. You will be confident managing complex and sensitive cases, analysing performance information and making informed decisions that balance income collection with support for residents experiencing financial difficulties.

Closing Date: Sunday 1st November 2026

Interview and Assessment Date: 9th – 11th November 2026

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year (unless exceptions apply) and meet the other eligibility criteria. Ensure you are eligible before applying.

We may utilise digital interview methods.

As part of our Vision https://www.calderdale.gov.uk/vision/ we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities.

All applications are anonymised before being seen by the selection panel.

As part of our fair recruitment process, we ask that all applications are written by the candidate and that Artificial Intelligence (AI) use is limited, unless assistance is required as a reasonable adjustment for a disability. Content should be truthful, accurate, evidence based and not embellished – see guidance.

For support on your application please read our Application Booklet or visit our Employment Hub.